Call Centre Lead

6 days ago


Wanaka, New Zealand Cardrona Alpine Resort Ltd Full time NZ$40,000 - NZ$60,000 per year

As the Call Centre Lead, you're often the first point of contact for our guests - promoting, selling and upselling our wide range of products and services via phone, email and in person. You'll play a key part in delivering exceptional guest experiences, while supporting both our local and international third-party agents. This role works closely with the wider Guest Services leadership team to help ensure a smooth, professional, and welcoming experience across all our location including Cardrona, Treble Cone, Wanaka and Queenstown.

During the summer season you'll will work alongside the mountain team, often on the frontline delivering summer operations, with your base on-mountain at Cardrona. Over winter, you'll support the Call Centre Supervisor training a team of Call Centre Assistants and be the main point of contact for the team on the Supervisor's days off. During the winter and throughout the shoulder/non-operational periods, the role will mainly be based in Wanaka.



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