Customer Service Support
5 days ago
Our mission is to deliver exceptional service to our customers. Due to company growth, this role is part of a specialist team offering technical and practical support, booking leads, updating systems, troubleshooting, placing orders, and much more.
About the role
We have an exciting full-time opportunity for a customer-focused superstar to join our North Shore-based Customer Experience Team. Our team operates 7 days a week, Monday to Friday from 8am – 6:30pm, and weekends from 9am – 5pm, so some weekend shifts may be required.
About You
You get a kick out of going the extra mile and have a passion for delivering exceptional Customer Service. You don't need to know anything about our products to join, you just need to have a technical aptitude and the right personality & characteristics to fit in with our team.
Your key skills demonstrate:
- An excellent phone manner - you have a smile in your voice
- Ability to think on your feet and be naturally 'can-do'
- Trouble shooting is your thing
- Tech-savvy with a keen eye for detail
- Ability to work independently but also be a team player
- Ability to multitask
This is a fulltime position communicating through multiple channels including phone calls, emails, and live chat. You're a natural people-person who loves a good chat (especially over the phone). You listen beyond the words, figure out what's really going on, and help customers feel at ease. We're not just about selling products, we're about finding the perfect fit for our customers.
About Robomate
At Robomate we believe that technology can help anyone automate routine tasks & free up time for life's more meaningful activities. We set out on this mission in 2018 & take great pride in the results delivered by our high quality product range & our best-in-class customer service. It's about considering the needs of each individual & finding the right solution for their home.
Employer Questions
· How many years experience do you have in customer services?
· Which of the following statements best describes your right to work in NZ
· How much notice are you expected to give your current employer?
· What's your expected annual base salary?
· Do you have a current NZ drivers licence?
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