Service Desk Analyst, Digital Operations, Digital Services

• Work from your local Health NZ office - stay connected to your community while delivering nationwide digital health change
• Be a part of our Digital Services team - shaping the future of digital healthcare for all New Zealanders
• Permanent, full time role.

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

As a Service Desk Analyst, you will be the first point of contact for Health NZ kaimahi, providing responsive and effective technical support that keeps our people connected and productive. You will assist users in resolving Level 1 technical issues and service requests — either remotely or by escalating complex matters to the right teams. Every day will bring new challenges as you troubleshoot issues, log and manage tickets, and ensure service requests are handled efficiently and professionally. Working closely with Senior Analysts and your Team Lead, you will play an essential role in maintaining smooth digital operations and delivering outstanding customer support to those who support Aotearoa's health system.

In addition, we are also looking for people to join our Digital Services on-call pool. This involves being part of a roster that provides after-hours support as required and would only be required in some Health NZ locations as is in addition to standard working hours.

About the Team/Service/ Location

Our Digital Operations team sits at the heart of Health NZ's digital world — powering the systems that keep hospitals and health services across the country running smoothly. We're the team behind the technology that clinicians rely on every day, ensuring critical systems stay connected, secure, and reliable. But our impact goes far beyond the hospital walls — we're building the digital foundations that strengthen healthcare for communities across Aotearoa. By driving innovation, setting national standards, and investing in smarter, more resilient infrastructure, we're shaping the future of digital health in New Zealand — and you could be part of it.

This role could be based at any of our Health New Zealand locations nationwide and there are 39 roles available. These are permanent full time roles of 40 hours per week.  The hours of work are Monday to Friday between 7am and 5.30pm Nationwide as rostered.  Our Auckland team in addtion works on a variety of Rosters that cover seven days per week 24 hours per day.  This is subject to operational requirements.

The pay range is between $60842 and $ Exact placement will be dependent on skills and experience.  Penal rates and Oncall rates are additional to the base salary.

About you

You are a people-focused problem solver who enjoys helping others and delivering great customer experiences. You bring strong communication skills, a calm and professional approach, and a genuine interest in technology and service delivery. Whether you're already experienced in IT support or looking to take the next step in your customer service career, you're proactive, organised, and thrive in a fast-paced environment where every day is different.

You will bring:

• At least 2 years' experience in customer service or support roles
• Experience logging, managing, and resolving customer queries and support tickets efficiently
• Strong communication and relationship-building skills, with a focus on delivering exceptional service
• Previous experience in an IT Service or Support Desk environment (preferred but not required)
• A willingness to learn and grow your technical skills — technical certifications are an advantage but not essential

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click "apply now."  All applications must be submitted through our online careers' portal by Sunday 16th November. If you have any questions about the role, please contact Jayme at

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.