Domestic Learner Support Advisor

5 days ago

Auckland, Auckland, New Zealand New Zealand Skills & Education Group Full time NZ$40,000 - NZ$65,000 per year

Ko Wai Mātou / Who Are We
New Zealand Skills and Education College (NZSE) is a private tertiary education provider offering learning across an array of programmes and disciplines for both domestic and international students. Our kaupapa is to empower our ākonga with confidence, discipline, knowledge and the skills to succeed.

To learn more about us, please visit our websites: , , and
Mō Tēnei Tūranga Mahi / The Opportunity
As a Learner Success Support Advisor, you'll be the first point of contact for all student wellbeing and success. From inductions and orientation through to graduation, you'll provide holistic support and connect students to external agencies and community networks – to create opportunities for them to thrive academically and personally.

This is a permanent full- time opportunity based out from our New Lynn and Auckland CBD Campus between 8am – 9.15pm (40 hours per week). There will be travel across campuses.
Our students are enrolled in programmes ranging from Level 2 certifications to Master's degrees, so the ability to support learners across a wide range of educational levels is key for success in this role

Key Responsibilities

  • Managing the front desk at our busy CBD and New Lynn campus - all queries and support (staff and students)
  • Coordinate and run orientations and cohort inductions
  • Greeting students and staff and answering their queries
  • Supporting students with pastoral care issues, academic support and following up with students on attendance via phone, email and site visits
  • Assist students with accommodation, work support and third-party support (iwi's, government agencies and community support)
  • Completing administrative and sales support tasks
  • Making sure the campus is clean and tidy

Ko koe tēnei | About you:
You are a natural people's person and enjoy the thrill of supporting students

  • Experience in supporting domestic students / youth in New Zealand or similar within an educational setting
  • Possess a Tertiary Qualification
  • Full Clean NZ Drivers licence – travel across campuses will be required
  • Excellent command of the English – both verbal and written
  • Patience, empathy, and cultural awareness with a genuine passion for helping students succeed
  • A collaborative and mature approach – and a sense of fun
  • Tech savvy – Microsoft Office Suite, CRM/LMS- Selma, Zoho CRM, Canvas

Ngā painga | What we offer
At NZSE, we value our kaimahi and provide a supportive, culturally rich environment. You'll benefit from:

  • Competitive salary and opportunities for academic and personal progression
  • Access to campus cars – to travel across campuses
  • Free flu vaccination and birthday leave after 12 months of service
  • Staff referral bonuses
  • Personal Development budget
  • A supportive and inclusive work culture

Me pēhea te tuku tono | How to apply
Click APPLY and submit your CV and cover letter explaining why you are the ideal candidate. We are reviewing applications as they are received, so early applications are encouraged.

At NZSE, we value and welcome diversity. We encourage applications from all backgrounds, especially Māori, Pasifika, and individuals committed to equity in education. If you're excited about the role but unsure if you meet every requirement—apply anyway. We'd love to hear from you.

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