Volunteer Caring Caller Team Manager

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

He aha te tūranga - About the role:

It's easy to become isolated when partners and friends pass on or when family members don't live close by. And if you're unable to get out or you're unwell, it can be hard to meet people. Just having someone ask about your day can make all the difference to how you're feeling. Looking forward to a good conversation can really brighten up the day.

Our Caring Caller programme is a telephone friendship service. We match volunteers with clients around the country who would benefit from regular connection.

Our specialty teams specifically support members of your own community, and as part of our Samoan team, you can connect with your client in either Samoan or English.

As a Team Manager, you will provide support to your Team Leader and volunteers, including:

• Assist with recruitment of new volunteers
• Volunteer and client matching, ensuring new clients are followed up with to ensure quality and connection of volunteer
• Ensure accurate Volunteer and Client information is kept on internal database
• Connect with the Community Care Manager to provide updates and any volunteer movements. 

Please note, this is an unpaid voluntary position. 

Ko wai koe - About you:

What skills and training do our volunteers have?

Our Caring Caller Managers provide vital support to our Team Leaders and Volunteers, ensuring our service truly makes a difference in someone's life. Hato Hone St John provides training and ongoing support to all our volunteers.  

If you would like to make a unique and valuable contribution to your community and feel you have the following qualities, then we would like to hear from you:

• Excellent communication skills
• Ability to motivate and lead a team of volunteers
• Willingness to facilitate and/or support the facilitation of recruitment, onboarding, and ongoing training of volunteers
• A friendly, caring and compassionate personality
• A genuine interest in the well-being of others

Successful applicants will receive full training and membership of Hato Hone St John (which gives free ambulance service for immediate family).

Me pēhea te tuku tono - How to apply

Click "I'm interested" above. 

For further information please contact Jessica Parr on [email protected] for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly. If you're excited and think you have what it takes, we want to hear from you Even if your experience doesn't align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.