Customer Service Librarian

Do you get a kick out of connecting people with books they'll love, solving tech puzzles, and showing others just how magic a library can be? We're looking for full time Customer Service Librarians on a fixed term basis who bring positivity, enthusiasm, and a genuine passion for stories in all their forms.

In this role, you'll be a welcoming presence for our community—supporting everything from everyday enquiries to children's activities and tech support. Every shift brings something new, and that variety is what keeps you engaged.

If great customer service is your superpower, you're naturally curious, and you thrive in a team, we'd love to have you join us at Napier Libraries.

Te Āheinga - The Opportunity

• Deliver high-quality customer service across all library functions, supporting users with enquiries, technology, and access to services.
• Support the day-to-day operations of the library, including shelving, cash handling, and maintaining the presentation of collections.
• Assist in the delivery of library programmes and community outreach initiatives, including reading programmes and digital literacy sessions.
• Work collaboratively across Napier and Taradale branches as part of a dedicated team focused on continuous improvement and community engagement.

He kōrero mōhou - About You

• Five years' experience delivering excellent customer service and helping people find information, resources, and support.
• Confident using digital tools and technology, with the ability to assist others with basic tech enquiries.
• Strong attention to detail, well-developed organisational skills, and a proactive, solutions-focused mindset.
• Familiar with databases, ideally a Library Management System.

Ngā painga mōhou - What we Offer

• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

We have two full-time fixed-term opportunities available:

• 12-month role: Sunday to Thursday
• 16-month role: Tuesday to Saturday

Both positions are 38.5 hours per week and based across Napier and Taradale Libraries.

The equivalent hourly salary for these roles is $26.80-$31.60 per hour (including KiwiSaver) depending on your skills and experience.

Applications for these roles close on 19 December 2025. We will endeavour to interview promising candidates as we receive your applications (and may close the role when we have found the right person), however given our summer closedown period, please be patient with us if you do not hear back until the new year.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we're happy to help

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you'll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening & drug testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Customer Service Librarian

Department

Community Services

Locations

Napier Library

Employment Type

Fixed Term