IT Support Team Lead
7 days ago
Your new company:
Our client is a global leader in logistics and supply chain operations. With a strong presence in New Zealand, they are committed to maintaining high-performing IT systems that keep their office and warehouse operations running smoothly.
Your new role:
As the Site Support Lead, you will manage IT site support associates, ensuring effective technical support and system stability across office and warehouse environments. You will be hands-on with troubleshooting and system administration while leading your team to deliver within SLAs.
Responsibilities:
• Manage and lead IT Site Support associates, including timesheet and leave approvals
• Liaise with local business leads to align IT services with operational needs
• Provide technical support for hardware, software, UPS, and network systems
• Oversee ITSM ticket management and SLA compliance
• Troubleshoot and resolve IT issues to minimise downtime
• Produce reports and preventive actions to avoid recurring incidents
• Coordinate global and local network/server maintenance
• Manage IT consumables and asset inventory (e.g. RF guns, printers, laptops)
• Ensure data security, compliance, and system backups
• Train staff on IT systems, best practices, and Health & Safety
Requirements:
• IT support experience in office/warehouse environments
• Strong troubleshooting across Windows, Linux, and networking
• Experience with VPN configuration and system administration
• Excellent communication and interpersonal skills
• Organised, detail-oriented, and able to work independently or in a team
• Team management experience with strong leadership skills
Perks and benefits:
• Competitive daily rate
• 2-month initial contract with potential extension
• Opportunity to lead and shape IT site support in a global business
• Work in a dynamic logistics and warehouse technology environment
If this sounds like you then HIT APPLY NOW You must have a valid working visa for NZ.
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