IT Support Team Lead

7 days ago


Auckland CBD, New Zealand Find IT Recruitment Full time

Your new company:

Our client is a global leader in logistics and supply chain operations. With a strong presence in New Zealand, they are committed to maintaining high-performing IT systems that keep their office and warehouse operations running smoothly.

Your new role:

As the Site Support Lead, you will manage IT site support associates, ensuring effective technical support and system stability across office and warehouse environments. You will be hands-on with troubleshooting and system administration while leading your team to deliver within SLAs.

Responsibilities:

• Manage and lead IT Site Support associates, including timesheet and leave approvals

• Liaise with local business leads to align IT services with operational needs

• Provide technical support for hardware, software, UPS, and network systems

• Oversee ITSM ticket management and SLA compliance

• Troubleshoot and resolve IT issues to minimise downtime

• Produce reports and preventive actions to avoid recurring incidents

• Coordinate global and local network/server maintenance

• Manage IT consumables and asset inventory (e.g. RF guns, printers, laptops)

• Ensure data security, compliance, and system backups

• Train staff on IT systems, best practices, and Health & Safety

Requirements:

• IT support experience in office/warehouse environments

• Strong troubleshooting across Windows, Linux, and networking

• Experience with VPN configuration and system administration

• Excellent communication and interpersonal skills

• Organised, detail-oriented, and able to work independently or in a team

• Team management experience with strong leadership skills

Perks and benefits:

• Competitive daily rate

• 2-month initial contract with potential extension

• Opportunity to lead and shape IT site support in a global business

• Work in a dynamic logistics and warehouse technology environment

If this sounds like you then HIT APPLY NOW You must have a valid working visa for NZ.


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