IT Solutions and Security Administrator

COMPANY ENVIRONMENT

Adaptiv is the leader in integration consulting and development in NZ, delivering innovative solutions for our clients' needs through cloud-based services.  We employ the best of the best in the industry which makes it easy to support our staff in gaining the skills necessary to become integration experts. 

No two days are the same, and while we provide complex solutions for some impressive clients, we know when to switch off and have fun. With no office politics, an excellent company culture and a modern rooftop office (BBQ anyone?), this kind of opportunity does not come around often.

POSITION SUMMARY

The IT Solutions and Security Administrator role provides the business with effective IT support services and security execution, ensuring that its technology solutions are running smoothly. This position will focus on implementing, configuring, and supporting IT systems, software, hardware, and networks to ensure they meet the needs of the business and its users. It will also be responsible for increasing the security posture of the business, updating and implementing a security pathway.  This position is highly responsive to the requests of internal stakeholders with work priorities largely influenced by these parties.

SIGNIFICANT WORKING RELATIONSHIPS

Internal 

·       Managing Director

·       Support Team

·       General Manager

·       Executive Management Team

·       Architecture Team

·       Development Team

·       Sales and Marketing Team

·       Human Resources Team

·       Finance Team

·       Infrastructure Team

External

·       Suppliers and Vendors

POSITION RESPONSIBILITIES

System Administration

• Oversee/maintain business and IT systems to ensure optimal performance and availability

Security Management

• Implement security frameworks and processes including antivirus software, encryption and monitoring systems to protect the business' data and IT assets
• Manage 3rd party security solutions relating to the risks associated with external vendors and entities

Software and Hardware Support

• Install, configure and troubleshoot software applications, hardware devices and operating systems

Backup and Recovery

• Ensure proper data backup strategies and disaster plans are in place to protect against data loss

User Support and Training

• Assist staff with IT-related issues, offer technical support, including training new staff on new technologies

Monitoring and Troubleshooting

• Monitor system performance regularly
• Identify potential issues and troubleshoot problems when they arise

Project Management

• Participate in IT projects, including the upgrade of systems or implementing new technologies
• Endeavour to improve efficiency and meet business needs

Work Planning & Management

• Participate in daily tasks and projects to ensure work is completed consistent with assigned priorities and deadlines.
• Participate in planning meetings as required.
• Attend meetings with team and stakeholders to give timely updates on work progress and resolution of issues.

Occupational Health & Safety

• Responsible for taking reasonable care to ensure own health and safety at work, and to avoid adversely affecting the safety or health of any other person at work

Responsibilities on Demand

• Due to the fluid and dynamic environment within the group, new, additional, or amended position responsibilities may be required at any time
• Successful demonstration of change orientation is an ongoing responsibility of all positions

KEY RESULT AREAS

• All documentation is professional, accurate and timely
• Communication with and internal staff with utmost professionalism
• Meet project deadlines in accordance with direction from DevOps & Infrastructure Manager
• All other internal and regular deliverables (which are not projects themselves) to be achieved on time and to the required standard
• Provide suggestions for improvements to infrastructure processes
• All other internal and regular deliverables to be achieved on time and to the required standard
• Ensure all actions directly support the Company objectives, values, polices and processes

PERSON SPECIFICATION

Qualifications & Experience

• A related tertiary qualification
  • Eg: Computer science/engineering.
• Security related certificates ideal.

Required Skills & Experience

• A sound understanding of IT infrastructure, systems administration, and support services
• Proven experience in server management, networking, cloud services and security
• Strong problem-solving skills and resourcefulness
• Understanding of common security protocols and their implementation
• Experience in security management and/or frameworks (ISO27001/SOC2)

Personal Competencies & Attributes

• Excellent communication skills both verbal and written
• A strong eye for detail
• Self-managing with a highly motivated and results driven approach
• Sense of urgency, can-do and proactive attitude
• Ability to juggle multiple tasks and deadlines
• Excellent relationship/interpersonal skills
• Always able to think outside the box and demonstrates sound problem-solving mindset
• Flexible and adaptable
• Total and complete professionalism
• Sense of humour