Trade Sales Supervisor

• Retail
• Store Manager / Supervisor
• Otago
• Permanent / Full Time

16/12/2025

• Competitive remuneration incl. fully paid medical
• Career defining role - Lead & coach your trade team
• Paid day off to celebrate your birthday

What can we offer you?

• Medical Insurance
• Career Progression
• Your birthday off paid
• Leadership programmes
• Apprenticeship retail programmes
• Training on the job – learn as you grow
• Supplier product training
• Branch BBQ's

About Plumbing World
Plumbing World is a true New Zealand success story that continues to grow and is owned by real Kiwi plumbers. With 60 years in the industry, Plumbing World is proud to deliver great service and guidance in creating beautiful and functional spaces.

Our people matter to us, and Plumbing World is devoted to supporting and encouraging our employees to prosper in a diverse and inclusive workforce and we want you to be a part of our kiwi success.

The role: Lead the way | arahi i te huarahi
Are you a hands-on leader who thrives in a fast-paced trade environment? Do you have a passion for customer service and a drive to lead from the front?
Plumbing World
is on the lookout for a dedicated and driven
Trade Sales Supervisor
to join our team at our Queenstown branch.

As our
Trade Sales Supervisor
, you'll play a key leadership role within the branch, overseeing the daily operations of our trade area and supporting our team to deliver
exceptional service
to our trade customers.

You'll also step into a leadership role in the absence of the Branch Manager and be heavily involved in
stock deliveries, coaching staff
, and ensuring our customers are at the heart of everything we do.

This is a
hands-on position
, especially during the busiest times of the day, such as the early morning trade rush. We are committed to exceeding customer expectations and need someone who shares this passion.

Key Responsibilities

• Oversee the efficient day-to-day running of the trade area.
• Lead from the front with exceptional customer service and sales ability.
• Assist the Branch Manager in supervising and developing the trade team.
• Prioritise and coordinate daily team schedules to ensure key projects are completed on time.
• Handle customer queries and provide tailored product and delivery solutions.
• Build and maintain strong relationships with trade clients and team members.
• Monitor and report stock issues to the Branch Inventory Controller.
• Maintain high standards of health and safety within the branch.

What We're Looking For:

• Previous experience in team leadership or supervision, preferably in the trade/building/construction industry.
• Knowledge of plumbing products and the industry is advantageous but not essential.
• A proactive and positive attitude – we value the right mindset over experience.
• A customer-focused approach with strong communication skills.
• Ability to think on your feet and problem-solve in a fast-paced environment.
• Reliable, organised, and self-motivated.

Why Plumbing World?

• Work for a 100% Kiwi-owned business with strong values and a supportive culture.
• Ongoing training and development opportunities.
• Be part of a tight-knit team who are passionate about what they do.
• Opportunities to grow within the business.
• Full hands-on support from your manager

Inclusion + Diversity
Research shows that some individuals, particularly women and underrepresented groups, are less likely to apply for jobs unless they meet every single criterion. If you don't think your experience perfectly aligns, or you don't tick all the boxes, please don't rule yourself out Plumbing World is committed to hiring a diverse team and we encourage individuals of all backgrounds and abilities to apply.
In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience.

If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs. Please provide details in your cover letter of any accommodations needed.

Join Us
At Plumbing World, it's all about
teamwork
,
great customer relationships
, and
delivering results
. If you're ready to step into a leadership role where your attitude and drive matter most, then we want to hear from you.

Apply now and become a key part of our Queenstown branch
The successful applicant will be required to pass a pre-employment medical and drug test prior to the commencement of employment.