Customer Service

5 days ago

Auckland, Auckland, New Zealand Vulcan Full time NZ$45,000 - NZ$65,000 per year

Roofing Industries (a subsidiary of Vulcan Steel) is a New Zealand manufacturer of metal roofing and cladding products. With 15 branches nationwide, we provide reliable supply and localised service across the country.

About the Role

This role combines customer service with practical warehouse support. You'll help customers at the counter, process orders accurately, and assist with loading and unloading roofing products. The work involves physical tasks and being comfortable working around materials and equipment in a warehouse setting.

Hours: Monday to Friday, between 7:00am – 5:00pm (approx. 40–45 hours per week)

What you'll do:

  • Process customer orders and enter data accurately
  • Order flashings and check order details
  • Serve customers in branch and support with loading orders
  • Answer incoming phone calls and respond to enquiries
  • Receipt and check incoming shipments
  • Unload goods (manual handling or forklift if licensed)
  • Respond to customer emails in a timely, professional manner
  • Maintain accurate records for compliance
  • Support general warehouse and store operations
  • Duties may evolve to meet company needs

Requirements

  • Experience in manufacturing, building supplies, trades, or warehousing (preferred)
  • Comfortable with physical work and handling materials
  • Basic computer skills (order entry, email, data accuracy)
  • Understanding of warehouse processes
  • Knowledge of NZ safety requirements (advantageous)
  • Strong attention to detail
  • Good communication skills (phone, email, and face-to-face)
  • Able to work under pressure and meet deadlines
  • Reliable, proactive, and willing to learn
  • A team player with a positive attitude

Benefits

  • Join a supportive team where your contributions are valued
  • Long-term career opportunities in a stable, growing business
  • On-the-job training and development to help you succeed
  • Represent a trusted brand and make a tangible impact on the industry

If you have most of the skills and want to secure your next role before 2026, apply now

Please note: Roofing Industries will be closed from 23 December to 12 January, so we encourage early applications to ensure timely processing.

You must be currently residing in New Zealand or have a valid work visa to be considered for this position.

We are committed to health and safety in our organisation. Due to the nature of this role & our business, a pre-employment medical and drug screen is part of the recruitment process for the successful person.

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