Vehicle Service Agent Team Leader

6 days ago

Auckland CBD, New Zealand NZ Leisure Ltd Full time NZ$45,000 - NZ$60,000 per year

Why join us?

Established in 1998, we have over 27 years' experience in the New Zealand rental car industry. We operate at 24 locations nationwide. Ezi Car Rental is now a Toyota Financial Services Group Entity company.

The Ezi Commitment

Ezi Vision: We endeavor to offer the very best car rental proposition. It is simple really, as our aim is to be the very best car rental company in New Zealand. We hope to always deliver: the very best cars; undeniable value and service that we are truly proud of.

Ezi Values: Welcoming, Genuine, Dynamic, Uncomplicated, Efficient. At Ezi we live our values to help create a more enjoyable journey for our customers, wherever it may take them.

To find out more about us, visit 

About The role:

The Vehicle Service Agent Team Leader is responsible for the overall supervision of the Vehicle Service Agents and drivers in the wash-bay to provide clean and roadworthy vehicles on time for hire. Tasks include: rostering staff, managing and allocating work to staff, ensuring damaged or unroadworthy vehicles are identified by staff and reported, ensuring the vehicle fleet is properly inspected and training staff.

This is a full-time and permanent position based in our Auckland City branch, with a minimum of 40 hours per weekworking Monday to Sunday on a rotating roster including weekends and public holidays.

Specific areas of responsibility:

  • Supervises, trains and manages performance of the team of VSAs (vehicle groomers) and drivers to help create and maintain good efficiency in the wash-bay.
  • Assists the Branch Manager to create staff rosters for VSAs to match the needs of the business.
  • Manages the daily workload of VSA's and distributes and allocates tasks to VSA's.
  • Assisting the Manager with infleet and defleet responsibilities of our company fleet.
  • Responsible for yard organisation within the branch.
  • Cleaning, grooming our fleet of vehicles and ensuring they are prepared for hire and sale​.
  • Ensure team are reporting and capturing damages promptly and accurately.
  • Undertaking vehicle checks on presentation, cleanliness, body condition and basic standard mechanical checks.
  • Ensure damaged or unroadworthy vehicles are isolated and reported.
  • Ensure Health and Safety procedures are followed and relevant incidents are reported promptly.

Key skills we are looking for:

  • You will need a full or restricted Driver's license or have the ability to lawfully drive in New Zealand.
  • Willingness to work Monday to Sunday.
  • At least two years of relevant work experience is required.
  • People management experience is desirable but not essential.

What is on offer?

  • Company Incentive program
  • Uniforms
  • Staff Hire / Medical Insurance Discounts
  • Supportive company culture
  • Employee Assistance Program
  • Annual flu vaccination

We care and have a real focus on our people and believe that it's OUR PEOPLE that will drive us to the next level of success.

YOU MUST HAVE THE LEGAL RIGHT TO WORK IN NEW ZEALAND.

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