Team Leader Eligibility Team

2 days ago

Manukau, Auckland, New Zealand Health New Zealand - Te Whatu Ora Full time NZ$104,000 - NZ$156,000 per year
  • Based in Auckland
  • Permanent, Full Time

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

The Eligibility Team Lead's role will include, but not limited to, ensuring that patients' eligibility status is determined in a timely manner in accordance with the eligibility process, invoices are promptly sent to ineligible patients, and ensure that HNZ customer concerns are addressed efficiently. They will also provide leadership, coaching, and administrative support to their team, including staff located across multiple sites. Whilst the role is predominantly based at Middlemore Hospital, you may on occasion, be required to work at others sites e.g. Greenlane Clinical Centre or Auckland City Hospital.

About you

You will bring proven experience in a management role, demonstrating strong communication skills, effective leadership, and sound business acumen. Key to your success in this position will be your ability to manage conflict, your proficiency in MS Office applications and your practical understanding of Te Tiriti o Waitangi and its application in the workplace.

Familiarity with patient management systems, eligibility criteria, and the Health and Disability Services Eligibility Direction 2011 is advantageous, though not essential.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click "apply now." All applications must be submitted through our online careers' portal by Sunday 23rd November. If you have any questions about the role, please contact Kerry Taylor at

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

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