Housekeeping Supervisor

Company Description

Step into a leadership role at five star Sofitel Queenstown Hotel & Spa, part of the global Accor network. We are looking for a Housekeeping Supervisor to guide, inspire, and elevate our high-performing Housekeeping team.

Job Description

• Lead daily operations of our expert Housekeeping Department, ensuring immaculate presentation and luxury service across all guest rooms and public spaces.
• Champion team performance with a luxury attitude and humble excellence, providing coaching, feedback and guidance to uphold Sofitel's service standards.
• Oversee VIP room preparations, room readiness, and interdepartmental coordination to deliver seamless and personalised guest experiences.
• Maintain strong operational controls including stock management, equipment care, timesheet accuracy and strict adherence to safety and security protocols.
• Support a refined, guest-focused culture by managing feedback with grace, nurturing collaboration across departments and cultivating deep knowledge of guest preferences.

Qualifications

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• At least 2 years' previous experience, preferably in a five star luxury environment;
• A passion for high end hospitality with an eye for detail;
• Your ability to build warm relationships and connections;
• Immaculate grooming and personal presentation;
• Flexibility to meet hotel rostering needs including weekend and public holiday work;
• Your desire to learn, grow and develop.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Build your career with the New Zealand Hotel of the Year 2024.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.
• Free gym access plus ski hire during the winter.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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Detailed duties:

• Support the Executive Housekeeper in the seamless, efficient and refined operation of the department, upholding Sofitel's luxury service culture. Supervise and co-ordinate the activities of the Housekeeping department, including Housekeeping Attendants, Self-Checkers, Turn-down Attendants, Public Areas Attendants, Houseman.
• Conduct thorough daily inspections of guest rooms, public areas and back-of-house spaces, ensuring all areas meet defined performance and presentation standards.
• Carry out cleaning duties when required, ensuring each space reflects impeccable presentation in line with Sofitel brand standards.
• Prioritise VIP room preparations and complete accurate team allocations to support service flow and productivity.
• Monitor team performance and productivity, leading with a luxury attitude and humble excellence to inspire, motivate and support the team in achieving departmental targets.
• Process daily timesheets accurately and within required deadlines, also assisting with team rostering.
• Maintain open, transparent communication within the team through regular briefings, clear direction and timely, constructive feedback.
• Conduct thorough inductions for new team members, ensuring understanding and adherence to all Hotel and Department policies and procedures.
• Identify training and retraining needs proactively, delivering on-the-job coaching to uphold luxury service and operational standards.
• Share operational improvement opportunities with the Executive Housekeeper and action approved enhancements where appropriate.
• Ensure all daily tasks are completed accurately and within set timeframes, providing a clear and concise handover each shift.
• Monitor and maintain stock levels, placing orders to par levels, ensuring accurate inventory, and assisting with scheduled stocktakes.
• Maintain all housekeeping equipment and work areas to exceptional standards of cleanliness, safety and functionality.
• Practise and promote safe work habits in alignment with Accor Health, Safety & Environment standards, including correct manual handling, chemical handling, PPE usage and hazard reporting.
• Ensure the secure, discreet and correct handling of guest laundry and lost property in accordance with hotel protocols.
• Liaise closely with Front Office and Maintenance to ensure room readiness, timely issue resolution and alignment with guest preferences.
• Oversee the safe storage, issue and correct use of all cleaning materials and equipment as outlined in manufacturer guidelines and departmental procedures.
• Order linen as per procedures.
• Safeguard guest room keys and ensure strict adherence to all security standards.
• Respond to guest and operational requests with professionalism, urgency and a luxury service mindset.
• Set traces, maintain profile notes and utilise systems to build and enhance knowledge of guest preferences.
• Foster strong interdepartmental relationships to support a collaborative, guest-focused and luxury-driven culture.
• Handle guest feedback and concerns with grace, empathy and efficiency, ensuring timely follow-up and resolution.
• Undertake any other reasonable request within your range of competence as required by Hotel Management.

Permanent position, 40 hours guaranteed, changeable roster including weekend and public holiday shifts, $31.61p/hr.