Shop Manager
16 hours ago
Shop Manager
Permanent, Full-time (37.5 hours per week)
Wairau, Auckland
Tuesday – Saturday shifts
About the role – Kōrero mō te tūranga
In this role you will:
Lead a team made up of Assistant Managers and Volunteers, fostering a positive, collaborative culture and ensuring smooth day-to-day operationsDeliver high quality customer experience by creating a welcoming environment and maintaining excellent shop presentationDrive sales by engaging customers, identifying needs, and promoting products to meet performance targetsManage stock flow and donations, ensuring a diverse and appealing product range through effective sorting, pricing and merchandisingRecruit, train and develop shop employees and volunteers, leading by example and with the support of the Retail Regional ManagerBe available to work Tuesday to SaturdayWho are we looking for? – Mā wai te mahi nei?
To be successful you will have:
Proven experience in a management role in retail or a customer service-orientated roleDemonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handlingStrong organisational and leadership skillsThe ability to engage with a diverse range of customersEnthusiasm for sustainable fashion and community impact coupled with demonstrated knowledge of clothing brandsExceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively.The ability to work least one weekend dayAbout New Zealand Red Cross
New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.
Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Why work with us?
At New Zealand Red Cross, you'll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.
We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.
Our benefits include:
Five weeks annual leaveCareer development opportunities Annual flu vaccinations Discounts on Southern Cross health insuranceWe also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.
Please submit your application online, as we're unable to accept direct applications. Your application must include the following documentation:
A recent copy of CV/Resume Cover Letter Passport Legal Right to Work In New ZealandYou must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 08/01/2026
If you wish to discuss this opportunity or for further information, please contact Katherine Rutgers at katherine.rutgers@
Note: Our recruitment processes will be paused from 24th December 2025 and will resume again from 8th January 2026. We will provide an update to applicants as to the status of their application, commencing 8th January 2026.
We reserve the right to close applications before the closing date, so please register your interest early.
Click here for the Job Description
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