Team Lead

4 days ago

Wellington, Wellington, New Zealand Inland Revenue Career Site Full time

Team Lead (L2) – Governance & Executive Services
 

  • Opportunity to lead, coach and motivate our Governance & Executive Services team to ensure high performance and great customer outcomes.
  • Encourage innovation and empower your people. 
  • Great location based directly opposite Wellington Railway Station 

Ara Whiwhi Mahi | The Opportunity

This is a team leadership role that plays a crucial role for IR. You will lead and support a high-performing team which provides business support, and governance advice and support to our Executive Leadership Team, and senior managers.

You will:

  • Have experience in leading, coaching and developing your people to deliver quality services, and better customer outcomes
  • Support your team to improve customer experience and champion IR's customer-centric and intelligence culture
  • Act as an escalation or assistance point to support resolution of complex issues and better customer outcomes
  • You will be instrumental in supporting the team to provide continuous service improvement for our customers and champion Te Pou o te Tangata behaviours
  • Provide oversight to team members to ensure consistency, quality and stewardship of business support and governance services to support better outcomes for our customers
  • Work with each of your people to ensure their development is proactively planned and managed.
  • Champion a culture of support, accountability and continuous growth.

 
Mōu| About you

To be successful in this role you will bring:

  • Proven experience in leading teams to achieve goals and outcomes.

  • Proven ability to effectively manage relationships at the most senior levels
  • Ability to demonstrate experience in applying a continuous improvement mindset across systems and processes
  • An ability to explain the 'why' behind our direction and decisions, so your people feel connected and know how their everyday work contributes to IR's goals and outcomes. 
  • Strong leadership skills, including the ability to motivate and empower people through coaching.
  • The ability to make effective decisions that consider the impacts and interdependencies.

Be part of our fast-paced environment that is all about people. Put your capability, and learning, experience, and passion into play to take your team further and build a great team culture 
 

Mō mātou | About us  

At Te Tari Taake Inland Revenue we're passionate about Aotearoa New Zealand being a great place to live and work.  We're making it simpler for everyone to pay tax that pays for things like health care, education and protecting the environment.   

We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi. 

IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential. 
 

Tono mai | Apply here

Please outline in your application how your skills and experience align with the advert and role description.  For more information about the role and to request a copy of the role description, please contact  

Like you, we pride ourselves on our friendly and informative communication. If you need accessibility assistance at any point in the application process or would like to know more about what accessibility and inclusion means to us, please call to leave a message and a member of the team will be in touch. 

Applications close at 5pm on Monday 12th January

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