Guest Services Agent

4 days ago

Auckland CBD, New Zealand The Hotel Britomart Full time

The Hotel Britomart

Situated in the
vibrant nine-block Auckland community of Britomart, The Hotel Britomart offers
a distinctive experience of the city's best accommodation, eating and shopping.
Within a blended modern and heritage building, the hotel has 99 thoughtfully crafted
guest rooms, five luxurious Landing Suites and one-of-a-kind event spaces
alongside its sustainable seafood restaurant, kingi. A 5 Green Star hotel, with
layers of history, art and design throughout, it's a place where the team is
proud to be independently New Zealand-owned, delivering authentic New Zealand
experiences.

About the Role

The Hotel Britomart has opportunities for enthusiastic and career driven team players to join our team as Guest Services Agent (Part-Time) in our Front Office Team.

  • Deliver the warmest of welcomes with a friendly 'Kia Ora' or the fondest of farewells with a 'Haere rā'.
  • Actively contribute to the department's key performance indicators: TripAdvisor, Net Promotor Score, RevMax.
  • Perform valet parking duties.
  • Be familiar with all room types, rates and services provided by the hotel.
  • Process guest mail, messages, and deliveries.
  • Handle all reservation requests in an efficient and friendly manner.
  • Cross train in night audit duties.

More About You

  • You can work independently but you also acknowledge that your work is a key part of the team that delivers memorable moments
  • Your grooming and personal presentation sets you apart from the rest
  • You have an absolute passion for New Zealand culture, and are environmentally and sustainably savvy
  • You will ideally have prior experience in a similar role in a 4 or 5 star hotel
  • You have experienced the advantage of hotels operational systems and possess knowledge of Protel/Opera.
  • Degree or Diploma in Hospitality Management preferred
  • A holder of a full New Zealand driving license
  • Valid New Zealand working rights is essential

The Hotel Britomart Team Benefits:

  • Free celebratory night including breakfast stay after 6 months
  • Accommodation and food and beverage discount for Team Members
  • Team Member accommodation discount internationally via TFE Hotels
  • Friends and family rates at The Hotel Britomart and Internationally via TFE Hotels
  • Reward and recognition program
  • Career development pathway
  • Team meal provided per shift
  • Uniform and dry-cleaning of uniform

To lodge your interest in this fabulous opportunity we welcome applications from driven, passionate, experienced candidates seeking a foundational role in this exquisite property.

Valid New Zealand working rights is essential. Only successful candidates will be contacted.

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