Customer Identity

Mō te tūranga | About the Role

We are seeking a skilled and motivated CIAM (Customer Identity and Access Management) Engineer to join our team. The ideal candidate will have a strong background in Identity and Access Management (IAM), with the ability to learn quickly and adapt to new technologies.

Ko tō mahi | What you'll do

• Implement, monitor, and maintain CIAM solutions.

• Handle and resolve production incidents with urgency and ownership.

• Participate in a 24x7 on-call support rotation to ensure high availability of identity services.

• Collaborate with development and operations teams to integrate identity SDKs into customer-facing applications.

• Manage release and deployment activities.

• Work effectively in an Agile environment (Scrum, Kanban).

Nā tāu rourou | What will you bring?

• Deep understanding of identity protocols, including OAuth 2.0, OpenID Connect (OIDC), FIDO, WebAuthn, SAML 2.0, and token exchange.

• Solid incident management and troubleshooting skills.

• Experience with Directory Services (LDAP).

• Familiarity with DevOps and Configuration Management tools: Git, Jenkins, CloudBees.

• Some knowledge of Java, JavaScript, Groovy, or scripting languages.

• Good understanding of Linux.

Nice to Have

• Experience with Ping Identity or ForgeRock platforms.

• Exposure to PingSDK and its integration patterns.

• Hands-on experience with OpenShift and Kubernetes environments.

• Certifications in Ping Identity or ForgeRock technologies.

• Experience with DevOps practices and CI/CD pipelines.

• Knowledge of monitoring and security tools such as Dynatrace, Splunk, or any SIEM solution.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best

• Additional purchased leave options up to 4 weeks per year

• Banking benefits, insurance discounts and superannuation scheme

• Growth and development – we provide opportunities for development and promote internal mobility

• Recognition - we recognise and reward our star performers

• School holiday subsidy - help you balance work and family during school holiday

• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

Tono mai ināianei | Apply Now

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

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