Functional Lead, Salesforce

Merkle Aotearoa | Auckland | Permanent | Full time | R1099269

About us

Merkle Aotearoa are a proud brand within the dentsu group, Asia Pacific's largest and most awarded agency network, and are a leading consulting firm specialising in delivering experience led digital transformation for our enterprise customers. For Merkle, this means a clear focus on creating connected experiences for our customers (users) and their customers using human centred design principles, actionable data/insights and agile ways of working to implement world class technology solutions.

We partner with organisations to accelerate the design and delivery of strategy, and to lift organisational performance to meet the evolving market. Our focus is to create the conditions for an organisation, and the people within it, to thrive by leveraging best practice insights tailored to client context to create innovative solutions across the entire customer journey.

What your day might look like

As a Functional Lead, you play a critical role leading a team of Salesforce consultants to design and implement innovative solutions delivering great outcomes for our clients.

You will be supported by an exceptional team of Architects, UX designers, BAs and Delivery Leads to take an experience-led approach, bringing new ways of working and the Salesforce vision to life.

As a leader, you will mentor and support the development of our people helping them achieve their goals and ambitions along the way.

Responsibilities include

• Design and build innovative solutions that maximise our client's investment on Salesforce and accelerate their realisation of business value.
• Leading by example by ensuring team are alignment to best practices across all aspects of an implementation, including requirements gathering, solution design, documentation, build, test and release.
• Participating in and facilitating workshops and assisting with backlog refinement and user story creation.
• Provide inputs into delivery-related planning activities and be able to identify and flag assumptions, dependencies, risks and issues, assisting your broader project leadership team to effectively steer the project towards success.
• Proactively supporting team members to resolve issues, clarify needs and gather feedback on solutions.
• Mentor, inspire, and motivate team members to uplift capability, produce high quality outcomes and output that meets or exceeds client expectations.
• Showing your passion for learning, keeping abreast of Salesforce innovations and new capabilities by obtaining Salesforce certifications and relevant learning opportunities.
• Using your knowledge, act as a multiplier by contributing to learning initiatives, and boldly share your passion, skills and experience with the wider team.

A bit about you

• Demonstrable expertise and experience as a Senior or Lead Functional Consultant implementing solutions in at least one of the following areas: Sales Cloud, Service Cloud or Experience Cloud, and relevant Salesforce certifications and tertiary qualifications.
• Any experience with Industry Clouds, Revenue Cloud, and/or in a multi cloud environment would be highly beneficial, but not essential.
• Experience working in either a consulting or professional Services firm, or a vendor / customer style environment.
• Experience implementing Salesforce leveraging the principles of human-centred design, usability and accessibility.
• Excellent presentation and communication skills, allowing you to manage stakeholders at all levels.
• Business analysis and critical thinking skills to diagnose problems with users, create solutions and documentation.
• Supporting presales activities that could include business case development, RFP responses, pitches and demos.
• Knowledge/experience in DevOps, and CI/CD pipelines will be beneficial.

Join us to make meaningful progress

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we welcome applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures to come join us.

As a collective team between Merkle and dentsu Aotearoa, we have established values derived both from our Japanese roots and Te Ao Māori upbringing that inspires our award-winning work and culture. Some of our recent workplace recognitions include HRNZ 2025 winners of
"
DEI Initiative
"
and
"
Supreme HR
",
Finalists in "
2025 Best Places to Work
"
Aotearoa, Finalists for Campaign Asia
2025 "
Best Places to Work
"
,
"
Best CSR Achievement of the Year
"
and "
Best Culture
", demonstrating the strength in our people, purpose and values.

What we can offer you

• Generous benefits, including a 5 week of annual leave (after 2 years of service), Hauora (wellness) days each year, one day for change (volunteering leave) and more
• Grow your knowledge and skills by solving complex business problems through digital technology, learning alongside a collaborative people, learning platforms & established partnerships in market
• Be the best you with a hybrid working environment, with up to 2 days from home per week
• Great barista coffee available and loaded pantry for your breakfast and lunch

Next Steps

Share your details and interest with Merkle Aotearoa via our dentsu careers page and we'll be in touch.