Customer Electricity Connection Lead – Customer Hub

Customer Electricity Connection Lead – Customer Hub

Location: Wellington, New Plymouth or Tauranga

Fixed-term (12 months) - Full-time, Parental Leave Cover (starting 26th January 2026)

Are you passionate about inspiring and empowering others to excel in their mahi while staying true to who they are? Do you have a reputation for building strong, lasting relationships that drive collective success? Ready to lead a newly formed team at the forefront of delivering an exciting and game-changing experience? If this sounds like you, keep reading - a fantastic opportunity awaits.

About us

Our purpose is to connect communities. It's at the heart of everything we do as we serve our customers now and into the future. At Powerco, we're passionate about doing mahi that keeps over 1.1 million customers connected and enables energy choices as we support Aotearoa on the journey to a low-carbon future.  Ngā Tikanga - Our Way, is what guides us to achieve our purpose and ensures we're better together, work smarter, proud to be here, and future focused in how we work together with each other, our communities, and industry stakeholders.

More about the role

In this role, you'll lead a team of Specialists within the Customer Hub who will be known for delivering brilliant customer experiences everyday through a range of channels (calls, emails and web enquiries etc) focusing on customer queries and applications relating to Electricity Connections.  You'll collaborate with internal and external stakeholders to deliver contracts and support our wider teams on specialised projects that drive our business forward whilst adding your own flare of course.

At the heart of our Customer Hub lies a clear purpose: to foster a culture where authenticity, collaboration, innovation, and growth aren't just valued - they're lived every day. Here, our people are empowered and trusted to make bold decisions that drive meaningful impact and deliver outstanding results.

Skills & Experience

To successfully carry out the role, you will need:

• ​Proven leadership and track record of building high performing engaged teams from scratch who are people and customer focused.
• Demonstrated ability to proactively initiate, develop and maintain effective operating rhythms and work practices to achieve key deliverables on time.
• To be able to confidently lead, guide and support a team spread across multiple locations.
• A natural ability to build and nurture effective and positive working relationships to enhance the people and customer experience.
• To demonstrate a proactive, solutions-oriented mindset with a strong focus on future opportunities and continuous improvement.

 Our investment in you

• Hybrid Working environment – We get that life and work are intertwined, so we want you feeling your best when you're doing your best for our people and customers.
• Join the dream team – We're a fun, friendly, and super supportive team – and we can't wait to work with you
• Grow as much as you want – We're all about helping you level up, with as much personal and professional development you're ready to take on.
• Perks that perk you up – Yes, we've got the usual stuff... but better

Think 4% KiwiSaver, the option to buy extra leave, paid volunteer days, free fruit at the office, top-notch Parental Leave, and free Life & Medical Insurance. How good?

 Applications close: Tuesday 23 December 2025

Applications will be reviewed as they are received. Early applications are encouraged, as screening and hiring may begin immediately. As mentioned above - the successful candidate must be available to start 26th January 2026.

Our ability to get the best out of people is what sets Powerco apart. We realise that candidates – especially from underrepresented and neurodiverse backgrounds – often won't apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive.  

If you would benefit from support or adjustments in order to participate equitably in the recruitment process, please phone or email