Customer Service Banker

5 days ago

Howick, New Zealand Bank of New Zealand Full time

Worker Type:

Permanent

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

We spoke with the Senior Partner Personal Banking (who you'd report to), and they gave us some great insight on what to expect with this role:

What are 5 day to day tasks the person in this role will complete?

  • Engage with customers in a warm friendly manner with a big smile

  • Processing customer transactional banking needs

  • Updating customers personal details and identification

  • Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals

  • Help educate our customers on our online platforms, tools and digital solutions

This is a permanent full-time opportunity at the Botany store.

What is the most exciting thing about this opportunity?

This is an awesome opportunity to grow a career in Banking. Our Banker Career Accreditation Pathway framework enables you to create a career path focused on your personal growth and development. This role which will open up many opportunities within the banking sector, should you choose to specialise in a particular field - examples being Small Business Managers, Senior Associates, Commercial and Agribusiness Partner, Home Loan Partners, and more. You will be exposed to all kinds of situations while being supported to learn and focus on your personal growth.

What attributes will this person have in order to be successful?

No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ. If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you'll thrive being a Banker with BNZ. The ability to communicate effectively, juggle multiple tasks at once while delivering outstanding customer service will see you shine in this role and the opportunities will come knocking at your door.

What is the tīma (team) culture and environment like?

We're busy, we enjoy being in the middle of things and we love that our work makes a real difference to our colleagues and customers. We are very team success centric, collaborative and diverse, always making an effort to celebrate our successes.

One of the best things about working for BNZ is the culture, and you'll work with so many awesome tāngata (people), that are passionate about delivering exceptional customer service.

This is an exciting opportunity to join us  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many."

Closing Date: 10 November 2025

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.

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