Service Administration Manager

1 week ago

Howick, New Zealand Foodstuffs North Island Full time

At New World Howick we are proud of our reputation for delighting our customers. We constantly aim for excellence, focused on delivering a world class instore and online supermarket experience to the Howick community.

We have a fantastic opportunity for a talented, motivated, and courageous Service Administration Manager who is passionate about leading people and driven to build a positive team culture reinforcing our values 'Think customer', 'In it Together', 'Courageous' and 'Above the Line' while delivering to our service standards and achieving results.

**The Role**:

- Search constantly for areas to improve our operation, productivity, efficiency and customer experiences.
- Build relationships with the wider leadership to get the very best results.
- Supports the wider team in maintaining a safe workplace.
- Manage and guide all the team through identified training to achieve desired standards of performance.
- Monitor the team to ensure productivity levels are maintained with on-going support.
- Ensure the store is appealing and presentable to the customers.
- Manage KPI goals and teams across the Checkout, Online, Office and Compliance teams.
- Monitor and drive Social Media engagement.
- Managing responses to customer queries.
- Maintaining rostering of Checkout and Online departments.
- One-to-ones with direct reports and other stakeholders
- Plan and execute instore promotional events.

**To succeed in this role, you will need**:

- At least 2 years Department Manager experience.
- Well-developed planning, organisational and time management skills.
- Well-developed relationship builder, leader and problem solver.
- Strong communication skills to effectively interact with both team members and customers.
- Computer literate.
- SAP knowledge would be an advantage.
- Proven leadership experience.
- Physically fit and able to meet the physical requirements of the role.
- Liquor Duty Managers Certificate is preferable.

**Hours**:
This is a full-time position working 45 hours a week on the days Sunday through Thursday with specific hours to be discussed.

**Applicants must be Permanent Residents/NZ Citizens or be legally entitled to work in New Zealand.

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