Customer Success

Empowering retailers to deliver great shipping experiences is what we're all about. We're on the lookout for a high-impact, technically savvy Customer Success - Onboarding Specialist who brings energy, care, and a focus on delivering real value to our customers.

You'll thrive in the spotlight with customers, keen to spend your day helping them succeed. From onboarding to activation, you'll work to reduce churn and speed up time-to-value, helping brands launch quickly and confidently.

Please note this role is based in Auckland and requires you to be in the office 3 days a week.

What your team does

We're all about delivering a seamless onboarding experience that sets our customers up for success. The team's dedicated, passionate, and genuinely enjoys helping retailers get the most out of Starshipit. We're here to make a real difference in their businesses and we don't take that lightly.

What You'll Do

• Be the key contact and trusted partner for onboarding accounts, delivering a world class customer experience
• Identify what would indicate a customer's "first value" and drive towards achieving it to ensure the customer is set up to realise Starshipit's total value
• Establish a trusted and strategic advisor relationship with our customers to help drive their implementation and in turn the value of our product and features
• Understand our customer's business and use this information to provide meaningful expertise, reporting and feedback to strengthen the relationship
• Have an in depth understanding of our product and its features - this will help you to understand what works or what makes our customers tick
• Manage prospects through onboarding to conversion to ensure long term customer retention
• Proactively communicate and deliver ROI for our customers by facilitating training throughout the customer journey.
• Collaborate with the wider team to share knowledge and new learnings
• Stay ahead of the game with new changes to the industry or to our product

What You'll Bring

• Technically minded – comfortable picking up new tools and understanding how things work under the hood
• Self-motivated, accountable, and calm under pressure
• Energised by educating and delighting customers at every stage
• Able to juggle multiple tasks like a pro and keep things moving
• A knack for clear, concise communication – both written and verbal
• Proactive in spotting process improvements and finding ways to work smarter
• 1+ years' experience in onboarding or customer-facing roles
• Confident building and maintaining strong, meaningful relationships
• Comfortable navigating complexity and solving problems on the fly
• A true team player – collaborative, supportive, and great to work with

About Us

At StarShipit, we are on a mission to deliver exceptional shipping experiences for online retailers through our leading SaaS platform. We empower e-commerce businesses to turn shipping from one of their brand's low points into a standout strength. We understand the importance of seamless logistics and efficient operations, and that's why we're revolutionising the way online retailers handle shipping and fulfilment with our cutting-edge SaaS solutions.

Life at Starshipit

• Dedicated learning and development fund to support your career and performance goals
• Accelerated career growth – we're big on promoting from within
• Flexible working opportunities which go beyond leaving early to beat the traffic
• Wellbeing focus (paid parental leave, health insurance, EAP, summer half-day Friday's)

Starshipit is an equal opportunity employer committed to fostering a diverse, equitable and inclusive workplace. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, race, disability, ethnicity, family or marital status, gender identity, political affiliation, religion, sexual orientation, or any other legally characteristics and encourage candidates from all backgrounds to apply.