Senior Digital Account Manager

• Company Type: E-commerce Digital Agency
• Role: Senior Digital Account Manager
• Location: Melbourne, Australia
• Relocation package available for the right candidates (must be a NZ citizen)

Move to Melbourne, Australia & lead digital strategy for Brands Australians know and love. Shape how national retail, fashion, beauty, and ecommerce brands grow online. Work in a balanced, flexible environment that supports high performance without burnout.

This role is ideal for a performance or digital strategist ready to step up and own the client strategy. You will partner with senior marketers to shape how brands attract, convert, and retain customers across Paid Search, Paid Social, SEO & Marketplace. You will translate insights into clear action and guide cross-functional teams to achieve measurable commercial outcomes.

Client Leadership & Strategic Growth

• Build trusted senior relationships and act as a strategic partner.
• Define clear digital strategies aligned to commercial objectives.
• Deliver insights that elevate decision-making and client confidence.
• Proactively identify opportunities to enhance performance and expand scope.

Channel Performance & Cross-Functional Delivery

• Oversee SEM, Paid Social, SEO, CRM and Marketplace performance.
• Coordinate cross-functional specialists to deliver integrated execution.
• Translate data and trends into actionable optimisation plans.
• Ensure tracking, reporting and workflow processes run efficiently.

Commercial Management & Account Excellence

• Own budgets, pacing, forecasting and overall commercial health.
• Strengthen client trust through structured communication and reliable delivery.
• Identify opportunities for organic account growth and added services.
• Support internal teams to ensure clarity, alignment and high-quality output.

Experience

• 3–5 years in a digital or e-commerce agency, managing multi-channel performance accounts.
• Proven experience leading senior client relationships, running strategy discussions and driving retention.
• Hands-on understanding of performance channels (SEM, Paid Social, SEO, CRM, Marketplaces) and how they influence revenue and growth.
• Background working with cross-functional teams, paid media, creative, analytics, trading or marketplace specialists.

Skills

• Strong commercial thinking, able to link marketing performance to revenue, margins, ROAS and broader business outcomes.
• Exceptional communication & storytelling, turning data and complexity into clear, actionable recommendations.
• High-level project management & coordination, ensuring teams, timelines and deliverables stay aligned.
• Analytical problem-solving, identifying insights, spotting opportunities and driving continuous optimisation.

• Hybrid balance that actually works. Enjoy 3 days in our brand-new office close to Anzac Station and 2 days WFH for deep-focus work.
• Extra paid leave every year. Get an additional week of annual leave on top of your standard entitlement.
• Work from anywhere. For 1 week, work from any location that helps you recharge, create, or focus.
• Modern, collaborative office experience. Brand-new space with premium amenities, breakout areas, and direct train access at your doorstep.
• A genuinely connected team culture. Regular team lunches, dinners, events, and our annual Pattern Values Week focused on collaboration and connection.
• Real career progression. Structured performance frameworks, cross-market project exposure, and clear pathways to senior growth.
• Industry-leading exposure. Attend events with partners like Google, TikTok, and Meta, plus interstate travel when needed.
• A culture that rewards curiosity and ideas. Innovation is encouraged, collaboration is expected, and great thinking gets recognised.
• Summer Fridays. Wrap up at 1 pm every Friday during summer to support balance, rest, and recharging

Yugal Bhatia