Customer Experience Representative

Mō te tūnga | About the role

Every day is different in this dynamic customer support role within the Papakura team.

You will be liaising and assisting across different units and levels of the organisation; effectively and efficiently multi-tasking to achieve a high level of customer satisfaction.

You will be supported by an inclusive Customer Services Manager and be part of a team who are passionate about the work they do, and very proud of the service they provide.

You will provide a range of administration services, including:

• Frontline customer service for queries in regards to services we offer.
• Workflow coordination and distribution.
• Action bookings/requests and processing through online systems.
• Administration support to the Service Centre functions.

Ngā pūkenga me ngā wheako | Skills and Experience

It's important in this role to bring a real sense of value to the relationships you build and the networks you create. You'll have an eye for continuous improvement and be comfortable in tabling ideas for discussion.

You will also have:

• Strong foundation in customer service and administration skills.
• Proven interpersonal skills, with an ability to tailor communication as required.
• A full, clean NZ drivers' licence.
• Excellent written and oral communication skills.
• Demonstrated time management and organisational skills.
• An ability to self-manage.
• Advances Microsoft Office skills, particularly with Outlook, Word & Excel.

Nōu te rourou | What's in it for you

Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning – safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.

NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.

Me pēhea te tuku tono | How to Apply

Applications close on Thursday 23 October 2025.

Use the links on this page where you'll be directed to the Defence Careers website.

Please Note:

• All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.
• Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
• Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.

NZDF Employees/Members – please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.

NZDF Contractors – please apply via the Defence Careers website.

NZDF Reserves – please apply via the Defence Careers website if you cannot access the HR Toolkit.

Please Note:

To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:

Higher Level Security Clearance

• You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
• At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last ten (10) years.
• You must have a ten (10) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.

If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.