Business Transformation Lead

• Join our vibrant, inclusive, and supportive work culture.
• Great benefits including 4 wellbeing days per year to take when you need it the most.
• Based in Wellington or Auckland with the flexibility of our hybrid working arrangements.

At Kiwibank, we are on a transformational journey to build a better bank—one that truly delivers on our purpose: Kiwi making Kiwi better off. Our success will be defined by stronger customer and team experiences, a resilient and responsible approach to risk, and a sustainable financial future. This transformation isn't just about change—it's about shaping the way we operate for the long term, ensuring we thrive and create better outcomes for our people and our customers.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us.  Where making an impact matters.

As a Business Transformation Lead, you'll drive the successful delivery of transformative initiatives that connects platforms, processes, and experiences across Business and Retail customer journeys.  Working within a cross functional team, you'll champion the voice of our customers and internal teams, ensuring the change delivers value. You will play a pivotal role in the design of business processes and customer experience, embedding change while balancing risk, value and impact. With a strong vision for the future, you'll shape smooth transitions and impactful change management, helping to redefine banking for Kiwi. This role requires the ability to translate complex details, represent diverse perspectives, and challenge assumptions to ensure solutions align with Kiwibank's growth aspirations - delivering meaningful change, value, and improved experiences.

Ko tātou tēnei. Kia hāpai i ō pūkenga |This is us.  Where your expertise matters.

At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:

• Proven experience collaborating within cross-functional teams, bridging technology and business change initiatives.
• Demonstrated ability to influence outcomes and performance, with proven stakeholder management skills.
• Strong business expertise across a range of disciplines (product, distribution, ops, and risks) combined with deep knowledge of project delivery, process improvement, and risk management.
• An Agile mindset, with experience in Agile methodologies and tools.
• Excellent communication and relationship-building skills in a fast-paced, complex environment.
• Strong background in business change, and experience with CRM solutions, particularly Salesforce.

You do not need to tick every box here to be considered Above all we are looking for someone who understands the key pain points customers face in banking and the channels they use to engage, enabling them to design solutions that truly enhance the customer experience.

Tono mai |Apply Now – applications close on Wednesday 3rd December 2025. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

For more detailed information on the role, please see the ad on our Kiwibank Careers site for a copy of the position description.

Ko tātou tēnei - Hei hāpai ake i a koe | This is us.  Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us.  Where you and your whānau matter.

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.