Service Desk Support

5 days ago

Whangarei Central, New Zealand NorthCloud Full time NZ$50,000 - NZ$70,000 per year

About the role:

As part of our Service Desk Team you must work well in a team environment and demonstrate enthusiasm for learning new technologies and products.

We're looking for someone interested in developing and progressing in a successful career in ICT. To reinforce this, ongoing study and professional development will be strongly encouraged and supported. You will be someone who wants to share our long-term goals and takes a holistic approach of being a part of a fast-paced high growth business.

Key Responsibilities:

  • Outstanding Customer Service
  • An excellent phone manner
  • Providing technical support for NorthCloud customers across a range of technologies and industries
  • Supporting all clients, no matter how big or small
  • Ensuring NorthCloud clients receive gold class customer service
  • Maintaining up to date time records and technical documentation

To be successful in this role you must:

  • Have excellent communication skills, both verbal and written
  • Be passionate about delivering outstanding customer service at all times
  • Have a good knowledge of PC and server hardware, Operating Systems and Office products
  • Have ICT certifications and ideally some experience working in the ICT industry
  • Have a strong work ethic
  • Be a self starter and a great team player

All about NorthCloud:

NorthCloud is Northland's premium B2B (Business to Business) technology partner, we take the complexity out of finding the right solutions to meet our client's technological needs. We've been a part of the Whangarei community for over 35 years have built a strong reputation for quality service and reliable solutions. Our full suite of ICT products and services are used by businesses big and small, from local to national, ad hoc to fully managed outsourced services. NorthCloud has longstanding customer relationships for a reason – we put quality customer service at the forefront of what we do

Our services include:

  • Hosted data and servers
  • Managed voice solutions
  • Hosted email
  • Fully managed networks & Internet
  • Managed backup and recovery
  • Managed security
  • Onsite & Remote IT Support Services
  • Procurement
  • Consulting and auditing
  • Project management

Life at NorthCloud:

We're real people who love workplace happiness as much as you do and we think our passion for our team really shows

As an employer we understand that juggling a busy job, family and/or your personal life can be a stretch so we provide some extras to make life a little bit sweeter.

The successful applicant will not only have an awesome new role with fantastic colleagues and an employer who passionately promotes further (relevant) education, but also will benefit from:

  • Daily breakfast
  • A mini inhouse gym (& shower facilities)
  • Heavily discounted Kensington Fitness memberships
  • Competitive Healthcare plan
  • Discounted rates on holiday homes throughout New Zealand
  • Paid day off on your birthday
  • A fantastic social club
  • Diverse and inclusive work environment
  • Discounts from our Partner Businesses

Why do we do all this?

Our three directors were employees of NorthCloud before they bought the business nearly 11 years ago and they understand the importance of being an employer who helps you thrive. Our workplace culture is hugely important to us and as a result we have an awesome team who lift each other up and work hard together to achieve our goals. We are looking for the best of the best, people who want the opportunity to grow and be a part of our family.

Questions? email 

Official bits

  • You must already have the legal right to live and work in New Zealand to apply for this position
  • Agree to a criminal history check
  • Consent to random drug testing

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