Craft Specialist

Mō te tūranga | About the Role

• The purpose of the Process Craft Specialist is to help mature and embed best practice process methodologies through the definition, entrenchment and continuous improvement of best practice methodologies, frameworks, tools, techniques, minimum standards and governance processes
• The role works across Westpac New Zealand to grow and curate organisational knowledge in order to improve business wide performance. From understanding current state performance, through to using technical Process Mining skills to identify opportunities for improvement, this role will help guide Westpac to deliver on its key strategies.
• The Craft Specialist will provide specialist consultancy and coaching across Westpac while ensuring existing knowledge remains accurate and enduring.
• The Craft Specialist will proactively identify opportunities to optimise team delivery efficiency and quality for both the core team as well as the wider Westpac community.
• The Craft Specialist will engage internally and externally to ensure the Westpac Value Chains operate effectively to deliver value for our customer.
• The Craft Specialist will build and maintain tools and capability that improves the efficiency and effectiveness of team performance

Nā tāu rourou | What will you bring?

• Expert experience with process with demonstrable impacts as a result of your coaching, capability and leadership skills
• A highly technical mindset with experience in technical development (Power BI, Power Platform Apps) and maintenance
• Strong experience with BPMN modelling standards
• A consulting mindset with a can do attitude
• 10 + years' experience in leading change across organisations

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

Tono mai ināianei | Apply Now

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

19 November 2025