Information Experience Senior Manager

Your Title: Information Experience Senior Manager

Job Location: Christchurch, New Zealand

Our Department: Caterpillar Trimble Control Technologies (CTCT)

Are you interested in building world-class customer experience, using cutting-edge technology, and ensuring our customers can seamlessly operate our industry-leading solutions?

What You Will Do

We are seeking a dynamic and strategic leader to join our Customer Experience team.  As the custodian of Information Experience, you will possess a deep understanding of the delivery of technical content and translations (such as guides, help, video, audio, and new technology) which aim to minimize the need for troubleshooting and support.  The role requires you to understand our customer needs, lead a content delivery team, and develop novel information experience that provides technological differentiation.

Your experience in technical communications, content delivery, translations, knowledge of industry-standard tools and practices, succinct communication style, and aptitude for/willingness to learn about the latest methods of information experience delivery, all contribute to our vision of transforming the way heavy equipment customers shape a better world.

What Skills & Experience You Should Bring

This position offers the unique opportunity to lead and shape the way information experience is provided across a wide range of innovative software products. You will play a pivotal role in translating customer needs into information experience, significantly impacting the success of our products.

Skills:

• Customer-focused, data-driven, takes accountability, ownership, and leads projects to completion in a highly collaborative environment
• Succinct communication style and ability to communicate effectively across a broad spectrum of SMEs, from engineers to end users
• Ability to work in a fast-paced environment with aggressive deadlines, using effective time management skills
• Ability to develop novel solutions that provide technological differentiation
• Enjoy and work well in a team-based environment, as well as being self-motivated to succeed
• Able to collect, interpret, and prioritize internal and external feedback.

Essential Experience:

• 7+ years of experience in information experience, content delivery, technical communication, user experience, project management, or a related field
• Bachelor's degree or higher in Information Experience, User Experience, Engineering, Technical Communication, or a related field

Preferred Experience:

• Experience with industry-standard tools and practices, hardware or software development, mixed reality/AI concepts, creating video content and working in an Agile environment
• Experience with API/SDK documentation
• Experience using an authoring tool (such as MadCap Flare)
• Experience using source control (such as Git)

About Your Location

Based at Trimble's NZ headquarters in Christchurch, enjoy free parking, an onsite gym, an active social club, and a great team environment where people love working with leading technology solutions.

Being located in the office provides opportunities to learn from and collaborate with many like-minded individuals from across the company. While this position is ideally suited for an in-office role, our team has a friendly culture and we provide flexible working arrangements for all staff.

At Trimble, you'll find the inspiration and opportunity to be yourself and thrive. The global community of Team Trimble, including more than 400 people in New Zealand, is passionate about bringing new ideas and innovations to life and building a better, more sustainable future.

Please Note: Only applicants legally entitled to work in New Zealand will be considered.

About Caterpillar Trimble Control Technologies (CTCT)

The CTCT division (a joint venture between Trimble and Caterpillar) develops positioning, control, and automation products for earthmoving and paving machines in the construction and mining industries, using technologies such as GNSS, optical total stations, lasers, and sonics. The products are used in a range of applications where the operator of the machine benefits from having accurate horizontal and vertical guidance. For more information on currently developed products, see