Senior Service Owner

• Work anywhere in New Zealand
• Permanent, Full-time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders.

Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

The Senior Service Owner plays a critical role in the Identity & Eligibility team bringing insights to the full service lifecycle from planning and design through to delivery and ongoing support. Operating at a delivery level, this role ensures services are effectively designed, delivered, and continuously improved to meet evolving business needs. Working in close collaboration with product teams, delivery and delivery teams, and capability teams, the Senior Service Owner is supporting and enabling efficient operations, collaboration, and contributing to the effectiveness of the delivery across the Identity services team. This position demands a strategic mindset, strong leadership, and a deep understanding of service management principles to drive performance and value across the organisation.

About the Team our Services and Locations

You will get the opportunity to work with an amazingly talented team across the country on systems that are foundational to the operation of health sector systems in New Zealand. You will report to the Manager Identity and Eligibility within the Digital Applications & Products portfolio. You will actively contribute to the end-to-end service lifecycle from planning and design through to delivery and support working closely with product, delivery, and technical teams for a suite of our core health identity systems including the National health index (NHI), Health provider index (HPI) and MyHealthAccount, as well as working with business partners internally and externally. These identifiers and identity elements are used by thousands of organisations across the motu and most are classified Category 1 which is the highest level of availability and support required within Health New Zealand.

About you

You are a seasoned digital delivery team player with a strong analytical mindset and a passion for driving information reliability and performance. Your ability to analyse complex information and present structured and articulate documentation will be critical in the success of this role. You bring a strategic mindset, a collaborative approach, and a commitment to equity and innovation in healthcare. As a valued team member you inspire cross-functional teams to improve and align service management best practices and foster a culture of feedback and continuous improvement. You will also have the following skills and experience to support your success in the role:

• Proven experience in IT service management, including leadership experience and at least 3+ years ideally in a health related service delivery role
• Proven ability to manage complex processes, and supporting large-scale projects, and transformational initiatives
• In-depth knowledge of ITIL frameworks would be desirable and practical experience applying service management best practices
• Solid understanding of service management tools and processes
• Excellent communication and relationship building skills with a diverse set of stakeholders.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click "apply now." All applications must be submitted through our online careers portal before 11:59pm on Monday 8th of December. If you have any questions about the role, please contact Jayme Hellyer at

Whilst Health New Zealand is undergoing change affected kaimahi will be given preference and priority for this position.