Community Engagement and Insights Advisor

4 days ago

Auckland CBD, New Zealand Auckland Transport Full time

Te Whiwhinga mahi | The opportunity

The Community Engagement & Insights Advisor will provide communications and engagement support to internal teams and provide insights support to the Communications and Engagement team. Insights support includes the development of questions, surveys (Qualtrics and Engagement HQ), development of engagement summary reports and training and support using Consultation Manager.

Key responsibilities include:

  • Development of communication and engagement plans and implementation of these, including the development of related collateral. All in alignment with the AT Way.
  • Providing support to the Community & Engagement teams on the development of questions for consultation materials, development of survey tools and analysing data received.
  • Development of templates for engagement reporting.
  • Providing team training on survey development, analysis and key engagement reporting tools

Nā tāu rourou | What will you bring?

  • Bachelor's degree in related discipline or relevant experience delivering community & stakeholder engagement
  • 5 years' experience in communications and/or engagement roles or 5 years in a similar field such as data analysis, journalism or government relations.
  • Public sector experience is preferred.
  • Experience working with consultation processes
  • Experience of key tools including Engagement HQ, Consultation Manager and Qualtrics is desirable.
  • IAP2 Certification is desirable

Ko mātou tēnei | Our Organisation

At Auckland Transport, people are at the heart of everything we do. We're proud to foster a workplace where inclusion isn't just encouraged—it's embedded in our culture. We celebrate diversity in all its forms and are committed to creating an environment where everyone feels safe, respected, valued, and supported. Our values guide how we work and connect: Manaakitanga - we care deeply for our communities; Tiakitanga - we prioritise safety in every journey; Whanaungatanga - we build strong relationships; and Auahatanga - we strive to be better, bolder, together.

We also offer:

  • Investment in your professional development
  • 25% discount on public transport across Auckland
  • Paid parental and partner leave
  • Study assistance and wellbeing benefits
  • Professional memberships
  • Access to AT Connect groups like Mana ka Māori, , and more

Tono mai ināianei | Apply Now

Come help shape the future of transport in Auckland. Apply today with your CV and cover letter.

Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.

We tiaki all those who use transport in Tāmaki Makaurau.

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