Dynamics 365 CE

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business.

Due to growing demand in our DXC Practice for Microsoft we are looking for a hands‑on Solution Architect who can span functional consulting, technical engineering, and solution architecture for Dynamics 365 Customer Engagement and Power Platform—with a clear mandate to embed AI to accelerate delivery and improve business outcomes. We are open to looking at either a contract or permanent engagement and are open to Auckland or Wellington locations.

Responsibilities
Functional leadership (CE)

• Lead discovery workshops, process mapping, and requirements grooming; turn business outcomes into epics, features, and user stories with acceptance criteria.
• Define to‑be processes across our customer engagements; design intelligent case management, knowledge, entitlements, SLA/KPI models, and omnichannel scenarios.

Technical delivery (Power Platform + CE)

• Design and build Dataverse data models, model‑driven and canvas apps, Power Automate flows, and Power Pages; oversee plugin/PCF development, JavaScript, and server‑side extensions.
• Plan and execute data migration (staging, cleansing, mapping, cutover) and integration patterns with Azure (Functions, Logic Apps, Service Bus, API Management) and M365/third‑party systems.
• Implement robust security (environment strategy, Azure AD roles, Dataverse security roles, field‑level security, data loss prevention policies).

Architecture & best practices

• Own the reference architecture (scalability, availability, resiliency, security, performance), NFRs, and traceability to design decisions.
• Establish ALM with managed solutions (solution segmentation, layering, patches), environment strategy (dev/test/preprod/prod), and branching/pipelines with Azure DevOps and Git.
• Stand up or mature a Power Platform Center of Excellence (CoE): guardrails, DLP policies, environment provisioning, monitoring/telemetry, maker enablement, and operational governance.
• Define quality gates (coding standards, automated tests, peer review, secure design, performance baselines) and lead design reviews.

AI Responsibilities

• Embed and extend Copilot experiences: Integrate AI-driven capabilities into CE solutions and design conversational bots to enhance self-service and streamline delivery.
• Apply Generative AI across delivery: Use AI to accelerate requirements analysis, solution design, testing, and content creation while ensuring responsible adoption and governance.

Must haves:

• 7+ years implementing Dynamics 365 CE and Power Platform, including at least 3 years in solution/technical architecture roles.
• Proven end‑to‑end delivery across discovery, design, build, test, cutover and hypercare in complex, enterprise environments.
• Expert in Dataverse modeling, solution design, managed solution ALM, Azure DevOps pipelines, and environment topologies.
• Hands‑on with plugins/PCF, JavaScript, integration patterns (REST/Dataverse Web API), and Azure integration services.
• Practical experience applying AI/Copilot/Copilot Studio or Azure OpenAI to either customer‑facing use cases or delivery accelerators.
• Confident communicator with C‑suite and technical teams; able to lead workshops and make principled architecture trade‑offs. Dynamics 365 CE / Power Platform Solution Architect.

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.