Level 2 IT Support Technician – Security, Projects
5 days ago
Level 2 IT Support Technician – Security, Projects & Client Engagement
Full-time | Queenstown, NZ
Join a growing IT team delivering secure, modern technology solutions across NZ
We're looking for a skilled Level 2 IT Support Technician who brings strong cybersecurity capability, enjoys hands-on project work, and is confident engaging directly with clients. This role blends technical delivery with proactive customer care, ensuring our key clients feel supported, secure, and future-ready.
About the role
You will:
- Provide advanced Level 2 technical support to business clients
- Own and resolve escalated incidents and service requests
- Lead and support project delivery — migrations, security deployments, infrastructure upgrades
- Implement and maintain security tools, policies, and monitoring
- Conduct client technology audits & environment reviews, identifying risks and opportunities
- Maintain regular communication with assigned key clients, ensuring satisfaction & continuous improvement
- Identify and recommend additional services or modernisation opportunities that support client success
- Collaborate with Level 1 technicians and senior engineers
- Improve systems, documentation, and processes
What we're looking for
- Proven Level 2 support experience (MSP background strongly preferred) with a minimum of 3 years experience
Hands-on cybersecurity knowledge, ideally including:
Endpoint security / EDR
- MFA, identity management & conditional access
- Microsoft 365 security stack / Defender / Secure Score
- Firewall administration, networking & best practices
- Strong project experience - migrations, rollouts, cloud work
- Excellent communication skills & client rapport building
- Confident conducting technical assessments and recommending improvements
Strong knowledge of:
Microsoft 365 / Azure AD
- Windows Server / AD / GPO
- Networking fundamentals (TCP/IP, VLANs, VPNs, routing)
- Autotask or similar ticketing tools (advantage)
You are
- Currently living in the Queenstown region
- Proactive & security-focused
- Professional and approachable with excellent client communication
- Confident leading conversations and educating users
- Process-driven & detail-oriented
- Always learning and keen to continue professional development
Why join us
- Growth-focused environment with opportunities to advance
- Hands-on experience across cybersecurity, cloud & infrastructure
- Opportunity to build trusted relationships with key clients
- Support for further training and certifications (security encouraged)
- Beautiful Queenstown-based role with flexibility
- Be part of a collaborative, forward-thinking team
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