Solutions Engineer

Join Our Team as a Solutions Engineer

We have a busy time ahead and we're looking for an experienced consultant to provide technical design, issue resolution and project delivery. Solutions Engineers are responsible for maintaining customer's on-prem and cloud infrastructure, and for working across our services, software and sales specialists to ensure the successful management of client's IT systems.

Why You'll Love Working with Us

• Great Team Benefits: Benefits package including southern cross health insurance, phone plan, a paid volunteer day per year, dedicated training opportunities and progression plans.
• Customer-Centric Culture: We're passionate about delivering exceptional support and building trusted partnerships with our customers.
• Diverse Customer Base: You'll work with our diverse, and growing customer base as we continue to win new business and expand, allowing you to showcase your technical expertise and top-tier customer service skills

About the role

You will contribute to the development of national service standards by working with peers in our branches throughout New Zealand and readily sharing your knowledge with junior team members to build our collective capability and a culture of continuous improvement.

Ultimately, your role is to ensure customers achieve their business outcomes through the provision of excellent technical solutions.

What you will do

You will conduct discovery and pre-sales, working closely with our sales team, draft and deliver presentations, demonstrate company products, and create customised solutions. You will take ownership of customers' environments, define their roadmaps and deliver successful projects.

Your primary responsibilities will include but not limited to:

• developing positive relationships with customers and colleagues
• advising and influencing our customers, to ensure a strong programme of work
• providing pre-sales, requirement analysis, project delivery and post-implementation support
• resolving complex technical problems and investigations into the root cause and solution improvements, and
• sharing your knowledge with team members and contributing to ensuring a high standard across the team.

What you will bring

You'll be enthusiastic, efficient, detailed and keen to complete work to a high standard. Ideally, you'll have previous experience as a consultant, with a broad skillset and a track record of staying up to date on the latest technologies.

We also need your:

• expertise with infrastructure, applications, cloud and modern workplace solutions
• excellent communication and relationship skills, whether connecting in-person, in writing or online
• first-rate planning, organising and prioritising skills, and
• demonstrable ability to work collaboratively across teams and departments.

About us:

Cyclone is a New Zealand privately-owned company, with branch offices in Auckland, Wellington, Christchurch and Dunedin. Our team of more than 175 people, includes ICT specialists, engineers and delivery specialists, and we're continuing to grow.

Working at Cyclone includes the opportunity to thrive in:

• a workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.
• a collaborative team, with strong customer and supplier relationships.
• a learning culture with development pathways directly connected to Apple, Microsoft, HP, Google and Dell.

To apply:

All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.

Closing time: 9am on Monday 10 November.

We will be reviewing applications as they are received and may close recruitment early if sufficient candidates have applied. We encourage you to submit your application as soon as you can.