Production Support Lead Analyst

We're powering investment platforms and digital wealth solutions for the world's leading financial institutions — and millions of people count on our systems every day.

As a Production Support Lead Analyst, you'll be at the sharp end of ensuring stability, performance, and continuity across our business-critical applications. This is not a traditional "support" role — it's a leadership and escalation point for a global virtual team, driving both incident management and service improvement across a complex, fast-paced FinTech environment.

What You'll Be Doing:

· Lead and coordinate a virtual team of analysts, ensuring smooth operation of FNZ's production environments.

· Own end-to-end incident and problem management, ensuring rapid resolution and clear communication to stakeholders.

· Drive root cause analysis and implement systematic improvements to prevent recurrence of critical issues.

· Oversee the transition of projects into production, ensuring readiness from both technical and operational standpoints.

· Provide technical leadership across SQL, system monitoring, and performance tuning.

· Manage and improve production processes to meet SLAs, KPIs, and internal quality benchmarks.

· Support application enhancements, ensuring compliance with regulatory, security, and operational standards.

· Coach and mentor team members, while influencing best practices and standards across the wider team.

What You Bring to the Table:

· A degree in Commerce, IT, Engineering, or a related discipline — or equivalent hands-on experience.

· Solid SQL skills and an analytical mindset with a detail-first approach to problem solving.

· Proven experience in production or application support within complex, high-availability environments.

· A strong grasp of ITIL processes (incident, problem, change, release).

· The ability to lead across virtual teams and influence cross-functional stakeholders.

· Experience in financial services or an understanding of financial markets/products is a strong plus.

· High levels of ownership, resilience under pressure, and commitment to continuous improvement.

· Excellent communication skills — able to engage confidently with both technical and business audiences.

Why FNZ?

We're a global tech company powering investment platforms for major financial institutions. Our technology helps deliver secure, fast, and flexible wealth services at scale.

· You'll work in a practical, delivery-focused environment—not a buzzword factory

· You'll see the real-world impact of your work across critical systems

· We value contribution over hierarchy, and reward outcomes over titles

· Global opportunities are available for those who want to grow

If you're someone who enjoys solving real infrastructure problems, keeping systems running smoothly, and working with a focused team, we'd like to hear from you.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

If this role appeals to you, please apply with your cover letter and CV by 3 October 2025

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time.

For more information, please reach out to us