Site Reliability Engineer

At TechnologyOne, our mission is to create customer-centric, innovative ERP software that revolutionises businesses and simplifies everyday operations.

As a Site Reliability Engineer, your focus will be on ensuring our SaaS platform is highly available, reliable, and performs at its best to deliver an outstanding customer experience. You'll work on building and maintaining scalable, resilient systems, automating operations, and monitoring performance to stay ahead of potential issues before they impact customers.

You'll collaborate closely with R&D to refine our infrastructure, processes, and best practices, while also providing feedback on challenges and opportunities. Your work will directly contribute to continuous improvement, helping us evolve our platform and deliver even greater value to our customers.

What you'll be doing:

• Take all steps to ensure 99.95% availability to all customers and deliver to customer specific SLAs where applicable.
• Ability to listen, anticipate and take ownership of customer concerns and provide advice to influence customers to use our standard approach to implementation and configurations.
• Advise the customer to achieve the fastest user experience whilst understanding any existing investment the customer has made in automating their environments.
• Ensure our customer data is secure and managed within the varying legislative environments, including ISO27001 certification, in which TechnologyOne and our customers operate.
• Contribute to the design, development and automation of infrastructure for the delivery of our software, hosted apps or business systems to internal and external customers.
• Clearly articulate technical issues to non-technical audiences, sharing information and educating teams to expand their technical knowledge and capabilities.
• Drive efficient utilisation of systems resources by developing an in-depth understanding of our monitoring tools in order to lower operational costs through automation, simplification and new efficiencies.
• Lead peer reviews and keep an open mind in receiving constructive feedback about proposed solutions.
• Provide clear and regular communication to customers and other stakeholders on progression of tasks and escalation of issues.

Your Talents…

• Degree in relevant discipline and/or industry experience
• Proven experience in SRE/Systems Engineering
• Ability to lead projects and provide guidance & mentoring to team members
• Understanding of SQL and/or Postgres
• Experience creating and managing dashboards using Grafana to visualise, monitor, and analyse system or application metrics
• Highly developed communication skills, including the ability to effectively and maturely communicate and negotiate in writing and verbally with stakeholders across all levels
• Strong and demonstrable customer service orientation
• Thorough and comprehensive troubleshooting and problem-solving skills across highly technical environments
• Highly developed analytical skills

Why Join us?

TechnologyOne is proud to be an Equal Opportunity Employer who values diversity and an inclusive workplace. We aim to recruit a diverse range of people with a diverse range of talents to help us to deliver on our mission to better our community.

We pride ourselves on providing our people with earned recognition through talent mapping and career progression, competitive salaries and having a supportive tribe environment.

Our core values and culture unleash the boundless potential of creativity, innovation and the entrepreneurial spirit within our people.

When you experience Life at TechnologyOne you'll see that our team enjoys an extensive array of benefits, including foundation charity activities, which all cultivate a vibrant workplace our people are very proud to be involved with.

Benefits…

• Competitive remuneration package
• Access to our industry leading employee share plan
• Salary packaging options
• Up to 10 days of additional leave via our Purchase Leave program
• Amazing Culture: 8 x Australian Business Awards "Employer of Choice" winner
• We love our team events & celebrate diversity
• Flexible hours: we are family-friendly and value life outside of work
• Free gym membership in your region (or, if you are located at HQ, we have a new state of the art Gym onsite, exclusive and available 24/7).
• Additional 2.5 days of leave per year dedicated to volunteering at a charity of your choice
• Free breakfast and coffee on-site
• Accelerate your growth with full access to LinkedIn Learning and a clear career framework that maps your path to success.

Who we are…
TechnologyOne (ASX: TNE) is Australia's largest enterprise software company and one of Australia's top 50 ASX-listed companies, with locations across six countries. We provide a global SaaS ERP solution that transforms business and makes life simple for our customers. Our deeply integrated enterprise SaaS solution is available on any device, anywhere and anytime and is incredibly easy to use. Over 1,200 leading corporations, government agencies, local councils and universities are powered by our software.

For 38 years, we have been providing our customers with enterprise software that evolves and adapts to new and emerging technologies, allowing them to focus on their business and not technology.