Duty Crew Controller

2 weeks ago

Auckland, Auckland, New Zealand Qantas Full time

Our people are everything. Jetconnect is a 100% owned subsidiary business of Qantas. With the Jetconnect head office located in Auckland and crew bases in both Auckland and Wellington, we employ more than 650 people across New Zealand to provide Cabin Crew, Pilots and other aviation services to the Qantas Group. Our people are at the heart of everything we do, and it's their passion for safety, customer service and operational excellence that helps us to deliver the Qantas spirit from the heart of New Zealand.

Job Description

  • Challenge yourself in this fast paced, dynamic operational role
  • Take pride in exceeding expectations
  • Full-time shift work opportunity on a 24/7 rotating roster, based at Auckland Airport

At Jetconnect, we're proud to represent New Zealand while flying the Qantas red tail. Based in New Zealand, we're an exciting business challenged with delivering strong commercial outcomes. We also provide the same memorable experiences for all customers who travel to and from our beautiful country. We fight to stay ahead of the game, confidently running a world-class operation that brings our New Zealand workforce together while staying true to our commitment to the Qantas Group.

As the
Duty Crew Controller
, you will be responsible for monitoring, controlling and coordinating activities associated with disruption management, schedule recovery and pro-active planning for Qantas operations. This includes managing crew rosters, flight disruptions and crew transport and accommodation, for our New Zealand based Pilots and Cabin Crew.

This is an operational role that suits someone that is a confident communicator, someone that loves solving problems and juggling lots of different priorities. If you have ever considered a career in airline operations, this might be the perfect opportunity for you.

You'll have –

  • The ability to effectively analyze multiple operational issues and formulate solutions within restricted timeframes
  • Demonstrated ability to problem solve undertaking a collaborative approach through negotiation and communication
  • The ability to implement, analyze and formulate plans to minimize disruptions
  • General knowledge of airport operations and disruption management fundamentals is highly desirable
  • The ability to work without supervision, to think logically and effectively especially within a high-pressure environment
  • Demonstrate excellent written and verbal communication skills
  • Flexibility to work shifts across a 24 hour/7-day roster

We aim high and push ourselves to deliver on the best outcomes. When things don't go to plan not all is lost, we make the most of it by learning from our mistakes.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

If you're up for achieving the impossible, register your interest and we'll be in touch.

Applications Close: Thursday, 13th of November 2025

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