Technical Training Advisor

About Gallagher

Our purpose at Gallagher is 'Protect what matters most' and we live it every day, whether that's protecting the world's highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 160 countries, we're proud to be unlocking globally focused career paths for New Zealand based candidates.

We're painting the future of what's possible. Come join us.

The Opportunity

We're looking for a Technical Training Advisor to join our Training Solutions team within Gallagher Security. This role is perfect for someone who thrives at the intersection of technology, learning, and communication. You'll leverage your deep Gallagher product expertise to help shape, review, and improve learning materials that support our customers, partners, and internal teams worldwide.

As the bridge between product development, learning design, and training delivery, you'll play a vital role in ensuring our training content is technically accurate, engaging, and easy to understand. You'll also support trainers and learners through our training systems - helping ensure a seamless learning experience across the globe.

What You'll Be Doing:

• Use your deep Gallagher Security product knowledge to support the creation of accurate, engaging learning content
• Review and refine learning materials to ensure technical accuracy, clarity, and simplicity
• Transform complex technical concepts into easy-to-understand copy and engaging training modules
• Collaborate with instructional designers, product teams, and regional trainers to ensure learning materials meet global standards
• Test new product releases to inform updates to training content and simulators
• Support trainers and learners with queries related to training systems and content delivery
• Assist with marking online courses and providing constructive feedback to trainees
• Contribute to continuous improvement by identifying content gaps and suggesting innovative learning solutions

The Fit

We're looking for someone who brings a strong technical understanding of Gallagher Security solutions and a natural ability to simplify complex information. You'll thrive on collaboration, detail, and making a real impact on how people learn.

To succeed in this role, you'll need:

• 3+ years of experience working with Gallagher Command Centre and Security hardware, or a similar technical product environment
• Relevant qualification or proven experience in a technical, product-focused role
• Demonstrated ability to explain complex technical information simply and clearly
• Excellent written and verbal communication skills
• Experience in a technical helpdesk, customer service, or training support role
• Strong understanding of IS networking and device troubleshooting
• Familiarity with Agile principles and practices
• Ability to work effectively with cross-functional and global teams

Why Gallagher?

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees. 

We also offer:

• Competitive Salary and Bonuses
• Hybrid flexibility (3 days office & 2 days home)
• Kiwi Saver on top & Life and Disability insurance
• Global exposure and professional development opportunities
• Plenty of fun along the way; Team building events, inspiring guest speakers, and team lunches

If you're ready to use your Gallagher expertise to make a global impact through learning - we'd love to hear from you