Retail Manager

3 days ago

Manukau, Auckland, New Zealand MITRE 10 Full time

Who We Are

Mitre 10 has been a trusted name in New Zealand homes since 1974. As part of the largest group within the Mitre 10 network, we combine the scale and strength of a national brand with the values of a Kiwi-owned, community-focused business.

Mitre 10 MEGA New Lynn is a high-volume, fast-paced retail environment serving a diverse West Auckland customer base. With a broad product range and strong trade and retail mix, the store offers real complexity, pace, and opportunity for experienced retail leaders who enjoy being hands-on and making an impact.

About the Role

We're seeking an experienced Retail Manager – Service to lead our customer-facing service functions and help drive a strong culture of performance, accountability, and exceptional customer experience.

This is a senior leadership role reporting to the Store Manager, with primary responsibility for customer service delivery and complaint resolution, and an active leadership role in supporting loss prevention and health & safety outcomes across the store. You'll play a key role in shaping how customers experience our business — from the frontend to service departments — while contributing to strong, store-wide operational performance.

This role also contributes to the leadership of selected retail departments beyond service, with departmental scope flexing as required to support overall store performance. The exact department mix may vary over time in line with business needs and store structure.

Your Day-to-Day

  • Leading customer service standards and ensuring a consistently positive customer experience
  • Leading and developing service-focused teams, including coaching and performance management
  • Managing labour, rosters, and service delivery to budget
  • Owning customer complaints and driving effective, timely resolution
  • Using data and customer feedback to identify service improvement opportunities
  • Supporting efficient, professional day-to-day store operations
  • Supporting and contributing to health & safety, loss prevention, and compliance outcomes across the store
  • Driving a positive team culture aligned to company values and expectations

What You'll Bring

  • Senior retail leadership experience in a large format / big box environment
  • A strong customer-first mindset with the confidence to handle complex service issues
  • Proven experience leading large teams in a fast-paced setting
  • Sound commercial and operational judgement, backed by data
  • Strong knowledge of health & safety obligations and people leadership practices
  • Clear, confident communication and the ability to lead through influence and action

Why Join Us?

  • Lead a critical service portfolio in a high-profile MEGA store
  • Be part of a large, stable, Kiwi-owned retail group with real scale
  • Work alongside experienced senior leaders in a collaborative environment
  • Generous staff purchase scheme at select Columbus Café's and Mitre 10 stores

What's Next

If you're a service-led retail leader who enjoys accountability, complexity, and leading from the front, we'd love to hear from you. Apply online and take the next step in your retail leadership career. Working Together. Chasing Great.

  • Retail Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Clive Dicks Limited Full time

    We are looking for a Retail Manager with in-depth understanding of the Vacuum Cleaners and Vacuum Accessories trade in New Zealand. The Retail Manager is required to help us meet our revenue and profit growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, and crafting marketing and...

  • Retail Business Manager

    2 days ago

    Manukau, Auckland, New Zealand Metcash Full time

    At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business.When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:Grow your career with tailored development programsThrive your way with flexible work optionsMake your...

  • Customer Care Team Leader

    3 days ago

    Manukau, Auckland, New Zealand Super Retail Group Full time

    Work options: Hybrid2 days at home, 3 days in office. Wednesday is the Customer Care Centre anchor day which requires in office attendance.Be apart of a brand new team - in our brand new Auckland locationSuper Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest...

  • Retail Sales Assistant

    2 weeks ago

    Manukau, Auckland, New Zealand Oneflick Full time NZ$24,000 - NZ$27,000 per year

    Full time and part time role available. weekend work included. Casual roles also available.We have some great opportunities becoming available for one of our retail clients. We are looking for passionate retail sales stars.Contribute to a dynamic, friendly and professional retailing team where excellence, success and people are valued and rewarded.Be a part...

  • Retail Assistants

    2 weeks ago

    Manukau, Auckland, New Zealand 2degrees Mobile Full time

    Can you talk tech in a non-techie way?Awesome - because we're looking for Expressions of Interest for Retail Assistant roles across our Auckland StoresThis isn't just about selling phones. It's about delivering world-class customer experiences, smashing goals, and making magic happen in-store, every single day.Kōrero mō te tūranga | Here's what you'll be...

  • Retail Supervisor

    2 weeks ago

    Manukau, Auckland, New Zealand 1881 Global Full time NZ$31,610 - NZ$65,220 per year

    Subway Hobson Street has an exciting opening for a Retail Supervisor. We pride ourselves on being customer focused and providing quick and exceptional service - all whilst having fun. The Retail Supervisor role is a minimum of 30 Hours per week, with a Pay rate starting from $31.61 per hour. This role is full-time including weekends, and involves the daily...

  • Retail Assistant

    2 days ago

    Manukau, Auckland, New Zealand Gadsby Supermarket Full time

    Position OverviewWe are running a dairy shop on a busy street in Mangere, Auckland. We are now seeking a motivated Retail Assistant who can create a positive shopping experience for the customers while supporting the store's efficiency.Benefits of the role:Permanent full-time jobPay rate - $25.00 to 26.00 P/HMinimum Hours – 30 to 35 hoursKey...

  • Trading Manager

    1 week ago

    Manukau, Auckland, New Zealand The Warehouse Group Full time

    Company DescriptionAre you a self-driven and confident leader with proven experience in retail management?Do you have a passion for making desirable products affordable for customers while treating the community and environment with care and respect?If so, we want you to meet you Founded in 1982 the first 'red shed' challenged established retailers and...

  • Trading Manager

    2 weeks ago

    Manukau, Auckland, New Zealand The Warehouse Full time

    locationAuckland, New ZealandcategoryIn-StoreTypeFull-timePosted: Nov 18th 2025Company DescriptionAre you a self-driven and confident leader with proven experience in retail management?Do you have a passion for making desirable products affordable for customers while treating the community and environment with care and respect?If so, we want you to meet you ...

  • Country Manager

    2 days ago

    Manukau, Auckland, New Zealand Hays | Sales Full time

    Nisbets is seeking a Country Manager to take overall leadership of their New Zealand business. Reporting to the Managing Director ANZ, you'll own the P&L, lead a team across sales, retail, and warehouse operations, and set the strategic direction for growth.This role demands a commercially driven leader with sharp operational acumen — someone who can...