Freight Office Assistant

16 hours ago

North Shore, Auckland, New Zealand NEW ZEALAND COURIERS Full time

About New Zealand Couriers

Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand's most experienced courier provider, and to be the flagship brand of Freightways.

We are looking for a new colleague with admin experience and who is driven to provide top customer service at all times.

About the Role

Based at our North Harbour branch, the Freight Office Assistant is a varied role, responsible for the timely handling of damaged, repacked and missorted parcels. You'll work closely with courier drivers and our Operations team to ensure our customers' freight is delivered to where it needs to be. With people at the heart of our success, you'll enjoy the diversity of our team and our customers.

This is a permanent full-time position, working Monday to Friday 8:30am - 5:30pm, with Rostered Saturdays 8:00am - 11:00am

Key duties include:

  • Overseeing reception and greeting customers
  • Resolving customers' parcel queries with a focus on problem-solving
  • Contacting customers regarding their undeliverable freight

Apply here if you have

  • Computer literacy – competent in data entry and MS Office Suite
  • Strong organisational and prioritising skills
  • Ability to lift up to 25kg – comfortable with repetitive lifting
  • Customer service or freight industry experience is desirable

What can we offer?

  • A supportive team dedicated to shared goals
  • Experienced management team
  • Free onsite car parking
  • Career opportunities within the Freightways group of companies

If this sounds like you, apply here now Please include your CV and cover letter detailing your experience and suitability for this role.

All candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.

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