Retail Sales Assistant

5 days ago

Rotorua Central, New Zealand Phone Life Limited Full time NZ$45,000 - NZ$65,000 per year

About Phone Life:

Phone Life is a leading provider of phone and tablet repairs, accessories, and exceptional customer service in the Bay of Plenty. We have prided ourselves and are committed to turning one-off customers into long-term clients by exceeding expectations. Over 9 years of experience we are the market leaders in our field.

The Role:

As a Sales and Customer Service Representative, you will be the face of Phone Life, providing expert advice and solutions to our valued customers.

You'll be responsible for:

  • Greeting and welcoming all customers, offering great advice and guiding them to products and services they'll love.
  • Building lasting relationships with customers through exceptional service.
  • Working collaboratively with Management and sales team to ensure seamless customer support.
  • Assisting with stock management, including daily/weekly stock-takes and merchandising displays.
  • Maintaining up-to-date product knowledge on all devices, accessories, and services offered.
  • Overseeing and coordinating device repairs, including liaising with customers and performing in-house repairs if trained and competent.
  • Adhering to all company policies and procedures, including health and safety guidelines.
  • Identifying opportunities for business expansion and contributing to sales targets.

We're Looking For Someone Who has:

  • Previous Management experience
  • Sales and results driven and experience in working with KPI's and exceeding targets (previous experience in Sales in mandatory)
  • MUST have worked in a customer facing industry (face to face retail environment)
  • Positive, enthusiastic, and encouraging.
  • Customer-focused with a strong commitment to exceeding expectations.
  • Proactive in identifying improvements and new ideas.
  • Knowledgeable or eager to learn about mobile devices and accessories.
  • Committed to maintaining a safe and organised work environment.

Key Responsibilities Include (but are not limited to):

  • Greeting customers and providing excellent advice.
  • Working with sales targets (KPI's)
  • Achieving and exceeding your sales targets.
  • Ensuring seamless service and support.
  • Assisting with stock and merchandising.
  • Developing and maintaining product knowledge.
  • Coordinating and potentially performing device repairs.
  • Following health and safety policies.
  • Identifying new product/service opportunities.
  • Contributing to sales targets and business improvements.

If you are a motivated individual with a passion for customer service and technology, we encourage you to apply Join Phone Life and help us create lifelong clients.

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