Customer Experience Technician

3 days ago

Auckland, Auckland, New Zealand Fisher & Paykel Full time NZ$60,000 - NZ$90,000 per year

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage.  Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious.

Our Opportunity:

We now have a vacancy for a self-starting, experienced appliance service tech for West Auckland region providing technical expertise to our valued customers. Our Customer Service Technicians perform service calls and repairs of our products in our customer homes providing "Best in Class" customer service.

We recognise the importance of ongoing training and development, and you will also have the opportunity to share your knowledge with others in the wider team. We also understand the importance of juggling a busy lifestyle, so we do our very best to work with our people to provide a good work/life balance, making sure we have the time to create Moments of Delight in our homes as well as in the workplace.

Days and Work Hours:

What would work for you? We understand that in today's world lives are busy for you and for our customers, so why stick to the traditional work hours. We are open to flexible working hours that work for both you and our customers. Our schedules normally run from Monday- Friday.

Your Key Responsibilities:

  • Repair and fully test the operation of the product ensuring full customer satisfaction.

  • Develop and maintain superior product knowledge across all product lines through all training media, service manuals and training sessions.

  • Complete all paperwork and documents related to service work and cash collection.

  • Maintain and manage spare parts inventory.

What you will need:

  • Essential experience in appliance repair and troubleshooting

  • Essential: Relevant New Zealand Electrical Qualifications – minimum EASQ (Electrical Appliance Serviceperson Qualified)

  • Essential registered Electrical Licence (GAS licence- advantageous)

  • Desirable: Experience with cookware diagnostics and repair

  • Preferred: Hands-on experience in electrical fault diagnosis and fixing

  • Strong communication skills and strong PC skills

  • Ability to provide premium customer service

  • Clean criminal history and driver's license

  • Must be physically fit and healthy - a pre-employment medical will be conducted

  • Open to relocation after completing a 3–6 month induction and training period

What's on offer:

  • A time schedule that suits you and your busy lifestyle

  • Ongoing best in class training and product knowledge training

  • Company bonus & Incentive Scheme

  • Opportunity to work with a stable and innovative company that genuinely cares for their people

  • Ample growth and progression opportunities

  • Superannuation scheme (above and beyond KiwiSaver)

  • Company van

  • Substantial product discounts for yourself, friends & family

What Next?

If you would like to become part of our family and help deliver us a premium customer experience, please apply now and let's get you an interview 

#LI-DNI

Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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