Loss Prevention Manager

Ko Wai Mātou – About Us
Kia ora. We're Foodies. You know New World, PAK'nSAVE and Four Square right? That's us With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.

Our Retail Operations and Transformation team maintain a strong focus on SAP support, in-store operations, and checkouts across all three retail banners. Monitoring a range of important metrics, the team are also involved in new store openings, ownership changes, and various business initiatives.

Te Tūranga – About The Role
As Loss Prevention Manager, you'll lead the strategy and delivery of security and loss prevention initiatives across Foodstuffs North Island with an initial focus on implementing and managing facial recognition technology (FRT) across all stores. You'll also collaborate with internal teams and external partners to develop robust solutions that safeguard people, customers, and assets while ensuring compliance with privacy and regulatory standards.

To Do This You'll

• Develop and execute a loss prevention strategy that aligns with Foodstuffs' business goals, focusing on deploying facial recognition technology to reduce theft, violence, and other harmful behaviours in stores.
• Lead the end-to-end rollout of facial recognition systems, overseeing vendor selection, project planning, installation, configuration, and training for store teams.
• Managing relationships with internal stakeholders and external providers to deliver integrated security solutions.
• Monitor and evaluate the effectiveness of loss prevention technologies and processes, using data and insights to drive continuous improvement and report on key metrics.
• Ensure compliance with privacy, data protection, and regulatory standards.
• Develop and deliver training and change management programs for store teams to ensure effective adoption of new technologies and security protocols.
• Conduct risk assessments, audits, and incident investigations.
• Work with with law enforcement and industry partners to share intelligence, coordinate responses to organized retail crime, and support prosecution efforts as appropriate.

Ngā Painga - What We Offer
We're committed to providing awesome experiences for our people, including offering a range of benefits:

• Free carparking - we've got over 1,000 carparks including EV plugs
• Southern cross health insurance
• Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
• Flexible working options, a day off on your birthday, long service leave
• Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

He Kōrero Mōu - About You
You'll have proven experience in loss prevention, security management, or a related field, ideally within retail or FMCG environments. You'll also have demonstrated success in leading technology-driven security initiatives, including the rollout of facial recognition or similar surveillance systems.

You'll Also Bring With You

• Strong understanding of privacy, data protection, and regulatory frameworks relevant to biometric technologies.
• Excellent stakeholder management and communication skills, with the ability to influence and collaborate across all levels of the organization and with external partners.
• Analytical mindset with the ability to interpret data, assess risks, and drive evidence-based decision-making.
• Experience in incident investigation, risk assessment, and audit processes.
• Project management skills, with a track record of delivering complex, multi-site initiatives on time and within budget.
• Commitment to continuous improvement and fostering a positive safety and security culture.

We're interested in your diverse experiences, your strengths and how adaptable you are to learn and grow. If you don't meet every requirement, but feel this role could be for you, we'd still love to hear from you

Experience Awesome. Achieve Awesome. Be Awesomely You.
We're proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Recruitment.Foodstuffs Accommodations could include, interview location, sign language interpreter, assistive technology.

Are you stocked up & ready to head to the checkout – apply now
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.