Director Managed Services

5 days ago

Auckland, Auckland, New Zealand Algo Full time NZ$80,000 - NZ$120,000 per year

Job Description:

The key functions of this role are to:

• Manage the business relationship with the client, Building strong relationships with senior stakeholders. Managing expectations and feedback

• Virtual Management/Development/Coaching of an off-site team

• Deliver outcomes that exceed the needs of Senior Stakeholders whilst ensuring Algo is not commercially impacted.

• Ensure consistent analyst processes and service level across accounts. 

• Review/Creation/Improvement/Implementation of processes across all categories of the client service, ensuring continuous improvement of the service

• Understanding new process requirements and executing process change.

• Holding workshops/coaching sessions with internal client Team members

• Virtual training of new Algo resources.

• This role may include managing a department for Inventory Management.

• This role may include coaching for client Planning Teams.

• This role may include project management of small projects.

• This is an on-site role based at client Support Office in Auckland.

Qualifications Needed:

• Senior Stake Holder Management

• Advanced Microsoft Suite Proficiency

• Leadership/Management (Managing a Virtual Team Experience Preferred)

• Coaching and Mentoring (Virtual Experience Preferred)

• Strong Communicator 

• Small Project Management

• Process/Continuous Improvement Mindset

• Customer Service

• Composed Under Pressure 

• Time/Task Management

• Personable Attitude

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