Assessor - Customer Information Requests

2 days ago

Palmerston North, Manawatu-Wanganui, New Zealand Oranga Tamariki—Ministry for Children Full time US$60,000 - US$90,000 per year
  • Bring your customer service experience to this super interesting role
  • Respond to customers who request the information we hold about them
  • Make informed decisions using a risk-based approach

Mō mātou | About us
Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

  • We put Tamariki first
  • We believe Aroha is vital
  • We respect the Mana of people
  • We are Tika and Pono
  • We value Whakapapa
  • We recognise that Oranga is a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Mō te tūnga | About the role
Join our team as an Assessor in a permanent role, where you'll play a crucial role in ensuring compliance with the Privacy Act and Official Information Act by responding to customers who request the information we hold about them.

As part of the Customer Information Requests team, you will assess customer files and make informed decisions using a risk-based approach to provide the right information. You'll communicate effectively with customers, and other Oranga Tamariki teams and external agencies.

You'll also be responsible for identifying opportunities for improvement and participating in continuous learning and development. If you're detail-oriented and have a strong understanding of privacy legislation, we encourage you to apply.

Ngā pūmanawatanga ōu | What you will bring
Key requirements of the role include:

  • Customer service experience
  • Ability to manage sensitive and confidential information in an appropriate manner
  • Knowledge and experience working with standard office software products e.g. Word, Excel
  • An understanding of the Privacy and Official Information Acts is desirable
  • Experience with risk assessing, dealing with issues, and identifying solutions
  • Sensitivity and understanding of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture
  • A relevant tertiary qualification or equivalent work experience is preferable but not essential

Nōu te rourou | What's in it for you
We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant coaching and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit

Me pēhea te tuku tono | How to Apply
Apply online with your CV and Covering Letter.

Please use your 1 page cover letter as an opportunity to let us know why you are interested in this specific position, why you are the best person for it and which Oranga Tamariki value resonates with you the most and why?
If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

Questions?
please contact

Applications for this role close on Friday 19th December 2025.
PLEASE NOTE:
The shortlisting process for this role will start on 5 th January 2026.

Our code of conduct sets our expectations for our kaimahi and requires them to present at work free from the influences of both drugs and alcohol

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