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Community Case Worker

Salary: £27,783
Location: Stoke on Trent

Contract: Full time Permanent

Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support, it's possible. We're looking for a dedicated Case Worker to join our team - someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isn't just about offering advice; it's about rolling up your sleeves and pro-actively supporting someone on their journey

About the Role:

You will work from the hub providing one-to-one support to a caseload of participants as they reintegrate into society. As a key member of a dedicated team, you'll help individuals overcome barriers, build confidence, work towards training or employment and make meaningful steps toward rehabilitation.

This is a demanding yet deeply rewarding role. You'll be working in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, when you help someone break the cycle and take real steps toward transforming their life, the impact is truly life-changing—for them and for you. 

What You'll Be Doing:

• Relationship Building: Foster genuine, trusting, and non-judgemental relationships with participants, creating a safe space for personal growth
• Signposting You will refer and encourage participation with Ingeus' Hub services and other suitable external support to support their rehabilitation.
• Action Planning:  You will formulate a detailed action plan identifying specific needs and barriers and identifying the support they need to support their transition.
• Caseload management: You'll manage multiple individuals, balancing their needs while keeping up with all the related admin.
• Quality Recording: Keep thorough, up-to-date records of all your work on our IT system, ensuring nothing falls through the cracks and progress is properly tracked.

What We are Looking For:

• Communication Skills: You'll have the ability to engage, motivate, persuade, and listen—building strong connections with those you support.
• Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks.
• IT and Administrative skills: Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Resilience: This role can be challenging, and results may take time, but you are the kind of person who stays committed and sees things through.

What We Offer:

At Ingeus, we listen to our employees and have developed a benefits package that supports both your personal and professional well-being:

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Exclusive discounts via Perks at Work.
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

Whilst we welcome applications from those with lived experience, this role requires an enhanced Level 1 DBS check. As we wait for the necessary background checks to be completed, you'll have plenty of opportunities to shadow your colleagues, ask questions, and learn the ropes at your own pace.

At Ingeus, our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

About Ingeus:

Ingeus partners with governments, employers, and local communities to address the challenges posed by social and technological change. 

At Ingeus, we pride ourselves on fostering an inclusive culture where everyone is treated with dignity, valued for their contributions, and encouraged to grow. We are committed to supporting neurodiverse candidates and offer a clear and accessible application, screening, and interview process. Please contact us via email at  for further details.

If you have the passion and you think you have what it takes, don't delay and apply today

If we receive enough applications, this role may close early.