Professional Services Manager

2 weeks ago

Auckland, Auckland, New Zealand Tribe (New Zealand) Limited Full time

About the Role:

We're looking for an experienced Project Manager to step in and lead a professional services function during a period of change. This is a 3–6 month contract, part time, with the option to extend or move into a permanent role.

You'll manage a team of three consultants, supported by external contractors, and take ownership of how projects are delivered across the business. Your focus is on structure, clarity, and commercial discipline. You won't be delivering client work yourself — instead, you'll make sure the right people are in the right places and that projects run smoothly, profitably, and to a high standard.

What you'll be responsible for:

Project & Resource Management

  • Oversee end-to-end delivery of all services engagements.
  • Make sure every project is scoped, scheduled, and resourced correctly.
  • Maintain a forward-looking view of capacity so bottlenecks don't appear.
  • Keep the team aligned on ownership, timelines, deliverables, and status.

Commercial & Financial Ownership

  • Own the financial performance of projects including margin, utilisation, and revenue.
  • Track budgets, burn, and progress to ensure projects stay commercially sound.
  • Manage scope changes and SOW updates in a clear, practical way.
  • Look for opportunities to improve delivery efficiency and lift margins.

Team Leadership & Delivery Excellence

  • Lead and support a team of three consultants.
  • Run standups, resourcing reviews, and regular project check-ins.
  • Put in place simple, effective processes and templates that add structure.
  • Build a positive, accountable delivery culture focused on quality and customer value.

Escalation & Stakeholder Management

  • Act as the escalation point for risks, blockers, and contractual issues.
  • Work closely with Sales, Product, and Engineering to keep project commitments aligned.
  • Keep the leadership team informed on progress, risks, and financial outcomes.
  • Build strong relationships with clients and handle escalations calmly and professionally.

What you'll Bring:

  • 5+ years in professional services, project management, or services operations.
  • Confidence with numbers and a data-driven mindset.
  • Experience with project and program management tools (Projectworks and ClickUp experience is helpful but not essential).
  • Ability to manage multiple projects and guide a team delivering across them.
  • Strong commercial understanding: utilisation, forecasting, SOW management, margins.
  • Experience working with a mix of employees and contractors.
  • Strong organisational skills and a process-oriented way of working.
  • Excellent communication, problem-solving, and escalation management.
  • Comfortable working in a fast-moving environment where things can shift quickly.

Apply Now

To find out more, please get in touch with Anita Matthews on for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We're all on a journey together so come along…

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