Digital Operations Team Lead

Ko Wai Mātou – About Us
Kia ora. We're Foodies. You know New World, PAK'nSAVE and Four Square right? That's us

With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.

Our Support Centre is 1,000+ people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co-op stay turning and our systems stay 'byte'-sized and 'bug'-free.".

Te Tūranga – About The Role
As our
Digital Operations Team Lead
, you'll head up the Digital Operations team, combining cultural, technical and process expertise to deliver best-in-class DevSecOps operations. Accountable for service performance across our enterprise platforms, you'll ensure they are reliable, secure, and available 24/7 - all while empowering a high-performing culture that delivers great outcomes for our people and customers.

This is a hands-on leadership role where you'll balance strategic thinking with day-to-day operations. From incident management and service delivery through to cost optimisation, automation, and continuous improvement, you'll play a critical role in shaping how we operate at scale - ensuring our platforms and services are always ready for what's next.

What You'll Be Doing

• Leading, coaching, and developing the Digital Operations team to build capability, drive high performance, and deliver great service outcomes.
• Owning day-to-day operations including incident response, service performance, and clear communication with key stakeholders.
• Building and evolving our digital operations capability - uplifting CI/CD maturity, embedding automation, and strengthening operational resilience.
• Driving cost optimisation, governance, and lifecycle management across our cloud infrastructure platforms.
• Partnering with IT and business stakeholders, vendors, and architecture teams to ensure operational excellence and deliver business value.

Ngā Painga - What We Offer
We're committed to providing awesome experiences for our people, including offering a range of benefits:

• Free carparking -we've got over 1,000 carparks including 36free EV plugs
• Southern cross health insurance
• Onsite café with subsidised meals and a mini mart
• 5% discount at our retail stores
• Flexible working options, a day off on your birthday, long service leave
• Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

He Kōrero Mōu - About You
You're a proven technical leader with a passion for building high-performing teams, developing capability, and delivering outcomes in complex enterprise environments. With deep experience across infrastructure architecture and DevSecOps operations, you're someone who thrives in fast-paced, customer-focused settings where collaboration, innovation, and operational excellence matter most.

You're not only technically strong, but also a great communicator and relationship builder. Whether it's guiding your team, engaging with stakeholders, or managing vendors, you bring influence, clarity, and a collaborative working style — all while being able to work autonomously and make confident decisions. Adaptable and curious, you're comfortable with change, challenge, and the need to constantly evolve.

You'll Bring

• A strong track record in technical team leadership, vendor management, and building diverse, high-performing teams.
• Experience in infrastructure architecture and DevSecOps operations within medium to large enterprises — ideally with exposure to retail or customer-focused environments.
• Proven ability to deliver services that operate on a 24/7 basis, with strong incident management and problem-solving skills across complex enterprise landscapes.
• Excellent planning, communication, and collaboration skills, with the ability to influence and engage at all levels.
• A growth mindset — curious, innovative, and committed to continuous improvement, with the ability to inspire and lead in an Agile environment.

Experience Awesome. Achieve Awesome. Be Awesomely You.
We're proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [email protected] . Accessibility support could include, interview location, sign language interpreter, assistive technology.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.