Process & Performance Manager

Date Published

17-Dec-2025

Advertising Ends

31-Dec-2025

ID#

14398

Role Type

General Management

Work Type

Permanent Full-Time

Workplace Type

On-site

Country

New Zealand

Location

Auckland

Our Co-operative

Ata whakaarohia tō āpōpō | Imagine Tomorrow with Us

At Te Mātāpuna Fonterra, we want everyone to feel they can be themselves.

Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution.

Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.

He kupu mō mātou | About us

At Fonterra, our Global Supply Chain is the engine that keeps our cooperative moving. From farm to customer, we manage the complex journey of dairy with precision, care, and innovation. Our team connects every part of the supply chain — from sourcing and manufacturing to logistics and delivery — ensuring our products reach markets around the world efficiently and sustainably.

We're proud to support one of New Zealand's most iconic brands, working collaboratively across borders to deliver high-quality dairy nutrition to millions every day. With a strong focus on continuous improvement, digital transformation, and environmental responsibility, our supply chain professionals play a vital role in shaping the future of dairy.

Mō tēnei tūranga | About the Opportunity

This role is responsible for leading performance and process improvement initiatives within the Supply Planning team and across the wider S&OP value chain. You will champion the implementation of Operations of the Future change initiatives, focusing on process optimization, performance reporting, and governance uplift.

Key responsibilities include:

• Lead S&OP Transformation: Design and embed lead indicator dashboards for hero metrics, roll out new S&OE management systems, and uplift governance using the RAPID framework.
• Manage Planning Systems: Own and enhance the Supply Planning Management System and facilitate integration with other management systems.
• Reporting & Analytics: Build and maintain Power BI dashboards and insight packs to support decision-making across S&OP and S&OE forums.
• Process & Performance Improvement: Maintain process documentation, track improvement initiatives, and ensure compliance.
• Team Leadership: Manage and develop a team of planning and system analysts to drive insights and capability across the value chain.
  Build and maintain reports with insights and analytics to provide actionable recommendations and enhanced performance across the relevant forums

Mōu | About You

You are an experienced supply chain professional with a passion for data-driven decision-making and process improvement. You thrive in a collaborative environment and have a proven ability to lead change initiatives.

What you'll bring:

• Bachelor's or Master's degree in Supply Chain Management, Business, Engineering, Data Analytics, or related field.
• Certifications such as APICS CPIM/CSCP or PMP/PRINCE2 are desirable.
• Strong expertise in supply chain planning, S&OP/E, and production planning.
• Advanced proficiency in Power BI and data analytics.
• Experience with planning tools and enterprise systems (e.g., SAP IBP, Anaplan, Kinaxis)
• Excellent stakeholder management and communication skills.
• Prior leadership experience driving cross-functional collaboration and change initiatives.

Ngā Aura | Our Values

At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone – no matter your background, identify or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other. Discover how your values align with ours by taking our Values Quiz

Tā mātou oati | Our Commitment to You

We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance:

• Fair and equitable pay
• Health and well-being programs (medical, mental health support)
• Professional development opportunities
• Career growth support
• Work-life balance options (flexible/hybrid working where possible)
• Employee recognition
• Support for community involvement and cultural connection

Ngā Mahi | A Career of Opportunities

At Te Mātāpuna Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Tātou Tātou | Join Us

Does this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together.

You, me, us together, Tātou, tātou.

He Wāhi mō te Katoa | Together, we're shaping a future of inclusion.

Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation.

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions).

Even if you don't meet every requirement listed, we encourage you to apply; we value your potential and growth.

If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou.

Applications close at midnight on 31st December