Support Worker

• Tauranga
• Bring your enthusiasm and energy to work every day
• Permanent full time - includes weekends and sleepovers
• Availability to work alternate weekends is required
• Earn while you learn, gain nationally recognised qualifications

Mō te tūnga | About the role

IDEA Services supports people with intellectual disabilities to enjoy great lives at home and as part of their community.

As a Support Worker you will be supporting people with intellectual disabilities to enjoy great lives. This is meaningful work where you can be creative and make every day interesting in ways that are important to others. You will be supporting clients with complex needs, managing risk, ensuring safety, and providing individual care. We would prefer someone who has previous experience working within the disability sector or aged care. Dealing with challenging behaviour can be tough, but with the right approach, we can make a difference, promote positive behaviours, and create a supportive environment for people to thrive. You will be supporting individuals with complex behavioural support needs. Part of what you do each day will be helping them to recognise and respond to emotional overwhelm and react safely to this. We are looking for someone physically active who has the resilience and confidence to work with challenging behaviours.

This role involves helping the people we support to:

• recognise and respond to emotional overwhelm.
• grow their independence and learn skills for daily living such as using public transport, getting a job, cooking a meal.
• manage their daily routines - toileting, showering, getting dressed, take medication or eat a meal.
• pursue their goals, interests, and hobbies.
• stay healthy and making positive choices about their lifestyle.
• have strong connections with their whānau and community.

Ngā pūmanawatanga ōu | What you will bring

Previous relevant experience is preferred, but more importantly, we are looking for someone with varied life experience and the right attitude.

• Preferably previous experience in caregiving or providing personal care for adults.
• A calm nature and confidence to work with challenging behaviours.
• Availability to work flexible shifts, including alternate weekends and sleepover shifts.
• Comfortable and proficient in using computers and tablets daily.
• Strong written and verbal communication skills.
• Physical fitness to provide necessary physical support.
• Full NZ driver's license.
• Must have full rights to work and live in New Zealand.

Nōu te rourou | What's in it for you?

• $ $29.10 per hour depending on relevant qualifications, with the ability to earn more as you gain qualifications.
• IDEA Services will support you towards completion of the Level 2, 3 and 4 Certificates in Health and Wellbeing qualifications.
• Generous long service leave entitlements plus insurance benefits after 2 years' service.
• 'Refer a friend' Bonus programme.
• FREE Employee Assistance programme service anytime you need health and wellbeing support.

Mō mātou | About us (IDEA Services)

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

Check out our website to learn more about us: Become a Support Worker )

Me pēhea te tuku tono | How to Apply

Submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV. If you have any questions about the application process, please email

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.