Product Manager

We Dream. We Design. We Deliver.

This is the place where you'll be hands on. Where new ideas are welcomed and expected. At every level - and in every role - we're doers and builders. Not Managers and minders.

Our Philosophy at hummgroup is to deliver creative and tailored financial solutions to our customers around the globe. We are determined to be different and to disrupt the model of traditional lending.

At hummgroup, we enable and empower our people to build lifetime relationships of value and opportunity for the benefit of you, our colleagues, customers and shareholders.

About the Team

The Digital and Transformation Business Unit is responsible for the strategic development and execution of group -wide transformation. This includes key group wide functions of strategy, technology, digital and product management, data and analytics and information security. Collectively, these functions exist to make Humm available to our customers whenever and wherever they need us.

About the Role

You will play a key role in shaping the success of the Product across the Hummgroup. Key components of the role are proactive portfolio management and optimisation, leading and managing customer remediation, and assisting in developing and implementing a customer -led product roadmap designed to deliver exceptional customer experiences. As a successful Product Manager, you will be Hummgroup biggest customer advocate and have an unrivalled passion for managing products that customers love.

What Does An Average Day Look Like
?

You would be:

• Actively contribute to the portfolio management of our existing products and key business drivers that will deliver profitable sustainable growth.
• Support the different delivery teams in delivering to the product roadmap.
• Lead or support in the delivery of any operational efficiencies to improve overall business outcomes.
• Improve customer retention by proactively listening to customers' feedback and solve pain points through the product roadmap to create exceptional customer experiences.
• Partner with internal and external stakeholders and be the driving force behind the implementation of the business strategy.
• Embrace the challenges of the regulatory environment and ensure we never compromise and are compliant at all times.
• Manage the remediation of incidents to ensure customers are not negatively impacted and Hummgroup remains compliant with external regulators.
• Creating buy -in for the product vision both internally and with key external partners.
• Develop and implement pricing strategies.
• Gain a deep understanding of customer experience, identify improvements, and generate new ideas that grow market share, improve customer experience and drive sustainable and profitable growth.
• Scope and prioritize new product initiatives and enhancements based on business and customer impact.
• Drive the delivery of product initiatives and enhancements including working with the sales and technology teams, executives, and other marketing and cards team members.
• Conduct market and competitive analysis to ensure existing products remain, whilst identifying areas of improvement or new market opportunities.
• Act as a product evangelist to build awareness and understanding.

About You

You are analytical and curious, and put that to use by driving great customer experiences and profitable growth for humm. You can manage a busy workload of top priorities and can be relied on to deliver end-to-end. You are someone who believes in the strength of good relationships. We're also looking for someone who:

• Has a positive outlook and are someone who believes in the strength of good relationships and you bring excellent multi-tasking skills and a focus on delivering outcomes.
• Is commercial, analytical and curious, and put that to use by driving great customer experiences and profitable growth for Hummgroup New Zealand Business.
• Can manage a busy workload of top priorities and can be relied on to deliver end-to-end.
• Possesses a high attention to detail who believes in delivering the best possible customer outcomes.
• Who are flexible, driven, and passionate about customers; you can operate in and contribute to a fast paced and dynamic environment.
• Has a proven ability to develop and deliver product strategies and effectively communicate recommendations to a range of business stakeholders.
• Has a Proven track record of managing all aspects of a successful product throughout its lifecycle.
• Is a strong problem-solving skills and willingness to roll up one's sleeves to get the job.
• Is skilled at working effectively with cross functional teams.
• Possesses excellent written and verbal communication skills.
• Isn't afraid to question the way we do things and offer alternate solutions.
• Is a strong influencer with exceptional stakeholder management.